7 Aftersales Services Jobs

As a Customer Relationship Manager (CRM) at our organization, you will play a crucial role in managing customer relationships throughout the collection process, overseeing the entire database either in Excel or CRM software, handling after-sales services, and ensuring the timely delivery of apartments in close coordination with the sales and other departments. Your main focus will be ensuring customer satisfaction and delivering exceptional service at every touchpoint of their journey with us. Your responsibilities will include handling bookings, logging information in CRM systems, ensuring the accuracy and completeness of all client documentation, preparing and issuing Possession Letters and Buyer's Agreements, following up on agreements, preparing Company MIS DSR, maintaining records, addressing post-sales queries via email and calls, coordinating with the sales team, and potentially engaging in up-selling and cross-selling to existing customers. To excel in this role, you should have a presentable demeanor, excellent communication skills in English and Hindi, and prior experience in the Real Estate Industry, particularly with residential or commercial projects. Familiarity with CRM procedures in real estate, proficiency in MS Office and advanced Excel, strong organizational and multitasking abilities, proactive and resourceful problem-solving skills, and a customer-centric attitude are essential for success in this position. If you have a solid background as a CRM, specifically within the Real Estate industry, and possess the required skills and experience outlined above, we encourage you to apply for this full-time position with a day shift schedule at our in-person work location. Please be prepared to discuss your years of experience as a CRM and your experience within the Real Estate industry during the application process.,

Job Description: As a Service Advisor at SERVALL, you will play a crucial role in providing top-notch customer service in the field of multi-brand two-wheeler maintenance. Your primary responsibility will be to ensure that our customers receive exceptional service that exceeds their expectations. Located in Navsari, you will be the face of our company, focusing on understanding and addressing the needs of our clients. Your daily tasks will revolve around delivering customer-focused services, maintaining effective communication with clients, managing aftersales services, and overall, ensuring the highest levels of customer satisfaction. Your ability to prioritize customer needs and provide solutions in a timely manner will be key to excelling in this role. To succeed as a Service Advisor, you must possess excellent communication skills, a strong background in customer service, and a knack for ensuring customer satisfaction. Your experience in aftersales services, coupled with your organizational and interpersonal skills, will enable you to thrive in this fast-paced environment. Prior exposure to the automotive industry would be advantageous, and while a high school diploma or equivalent is required, additional qualifications in automotive services would be a definite plus. If you are passionate about delivering exceptional service, have a keen eye for customer needs, and are looking to contribute to a team dedicated to setting new standards in customer satisfaction, then this role at SERVALL is the perfect opportunity for you. Join us in our mission to become the premier service provider in the industry, and make a meaningful impact on our customers" experiences.,

You will be responsible for understanding customer requirements and recommending suitable vehicle options. You will need to provide detailed information about product features, pricing, finance options, and after-sales services to assist customers in making informed decisions. Additionally, you will conduct product presentations and support customers during test drives to enhance their buying experience. As part of your role, you will be required to prepare quotations and diligently follow up on leads to ensure successful closures. It is essential to maintain accurate records of inquiries, bookings, and customer feedback for future reference. Collaboration with the sales and delivery teams will be necessary to facilitate a seamless transaction flow and meet customer expectations. While previous experience in showroom or automobile sales is preferred, we also welcome applications from freshers who are eager to learn and grow in this field. This is a full-time position with a day shift schedule and the opportunity for a performance bonus based on your contributions. The work location is in person, providing you with a hands-on experience in engaging with customers and ensuring their satisfaction throughout the sales process.,

As a Service Head (AGM) at our company, you will be responsible for leading the After Sales Service operations across India for Piling rigs, Hydraulic Grabs & Trench Cutters. Your role will involve maintaining response & restoration time as per company guidelines, ensuring high-quality service delivery for hydraulic and mechanical systems, and managing a service team to enhance their skills and performance. You will act as the technical expert in diagnosing and troubleshooting complex hydraulic and mechanical issues. Collaborating with customers and internal teams, you will resolve technical problems efficiently and ensure timely service delivery. Additionally, you will develop and implement strategies for continuous improvement in service processes to enhance customer satisfaction and minimize downtime. In terms of Inventory Control & Spare Parts Management, you will oversee the inventory of spare parts, ensuring the availability of critical components for repairs and maintenance. Your role will involve implementing efficient inventory control measures to streamline parts procurement processes and minimize shortages or overstocking. You will also be responsible for ensuring compliance with import/export regulations and managing documentation related to parts and equipment shipments. Collaborating with suppliers, customs authorities, and logistics teams, you will ensure timely delivery and receive imported parts/equipment. Building and maintaining strong customer relationships will be a key aspect of your role. By proactively addressing customer concerns, providing training, and support on product use and maintenance, you will ensure customer satisfaction and trust in our after-sales services. As a leader, you will motivate and develop the service team, ensuring high performance and adherence to service standards. Conducting performance reviews and providing ongoing training will be essential to improve team capabilities in hydraulic and mechanical troubleshooting. You will prepare and deliver regular reports on service performance, customer feedback, inventory status, and operational metrics. By analyzing service trends, identifying areas for improvement, and strategic enhancements, you will contribute to generating service revenue, increasing productivity, and minimizing downtime. To qualify for this role, you should have a Bachelor's degree in mechanical engineering, Electrical Engineering, or a related field. A minimum of 10-15 years of experience in after-sales service with a focus on hydraulic and mechanical systems in the Construction, Mining, and Foundation equipment segments is required. Strong leadership and team management capabilities, along with excellent communication and interpersonal skills, will be beneficial for this position.,

As a SAP Sales Manager at our Hyderabad office, you will play a crucial role in leveraging your in-depth sales knowledge to engage with client decision makers. Your primary responsibility will involve showcasing how SAP S/4HANA technology can drive business transformation and deliver substantial benefits. Your key responsibilities will include building and nurturing SAP S/4 HANA pipelines, managing all stages of the sales cycle, identifying customer requirements, and developing compelling solution value propositions. You will also be tasked with preparing proposals, updating product information, responding to RFPs, and managing pre-sales and after-sales activities for SAP S/4 portfolio. To excel in this role, you should possess over 7 years of experience as a SAP Sales Manager, along with a degree in MBA - Marketing & Sales or a relevant field. Your proven track record in SAP sales, strong network in APAC & US regions, exceptional communication and negotiation skills, and ability to develop executive-level relationships will be crucial for success. Additionally, you should have hands-on experience in SAP S/4 HANA solutioning during both pre-sales and sales stages. Collaborating effectively with internal and external stakeholders, providing strategic direction to delivery teams, and ensuring timely closure of sales as per plan will be essential aspects of your role. Please note that working with a SAP partner company is a mandatory requirement for this position. If you are a visionary SAP Sales Manager with the ability to drive business growth through strategic sales approaches and client-centric solutions, we invite you to join our dynamic team and contribute to our continued success.,

As a Service Advisor at Shaman Triumph in Mumbai, you will be responsible for managing customer interactions, ensuring customer satisfaction, and delivering customer-focused service in the Premium 2-Wheeler Segment. Your day-to-day tasks will include addressing customer inquiries and concerns, coordinating aftersales services, and maintaining communication with customers regarding their service requirements. Additionally, you will assist in maintaining service records and ensuring quality standards are met. To excel in this role, you should possess Customer Satisfaction, Customer-focused Service, and Customer Service skills. Strong communication skills, both written and verbal, are essential for effective interaction with customers. Previous experience in Aftersales services in the automotive industry will be advantageous. Your interpersonal and relationship-building skills will play a key role in building strong customer relationships. The ability to work efficiently in a fast-paced environment is crucial for success in this role. A passion for the automotive industry, particularly 2-wheelers, is a definite plus. Possessing relevant certifications or a diploma in Automotive Technology or a related field will be beneficial in meeting the job requirements.,

You will be responsible for providing a best-in-class customer experience at the store. This involves ensuring that the entire Store team adopts a CUSTOMER FIRST mindset and proactively finds solutions for all customers. You will be available at the welcome desk to address customer queries through various mediums such as face-to-face interactions, calls, emails, and social media. It is essential to gain deeper knowledge of customer experience (CX) by understanding CRM systems and practices. Analyzing customer feedback from different touchpoints will be crucial to enhance the overall customer experience. As the guardian of customer-centricity in the store, you will ensure that all customers are greeted and welcomed at various touchpoints within the store. Providing training to teammates to enhance customer assistance skills and promoting Store-Assisted Orders and App Downloads will be part of your responsibilities. Collaborating with the team to make decisions that improve the local customer experience and make the store the most loved sports brand is key. You will prioritize ensuring a smooth checkout experience for customers by optimizing cash counter operations and providing training to store teammates. Developing the store business through a Circular Economy approach, which includes enabling sustainable business development of products and offering relevant after-sales services, will be part of your role. Recruiting, developing, motivating, and taking care of human capital is another significant responsibility. Leading by example by sharing values, culture, and human fundamentals with teammates, as well as anticipating human needs and recruiting talents aligned with the commercial strategy, are essential aspects of this role. To thrive in this role, you should have a strong ability to analyze customer feedback, identify issues, and implement solutions. A genuine passion for delivering exceptional customer service, building strong customer relationships, and using CRM systems and social media platforms comfortably are crucial. Being keen to adapt and learn Omnichannel expertise to blend online and offline customer experiences through digital tools and data analysis for optimizing business performance will be beneficial.,