Service Advisor - Premium 2-Wheeler Segment

As a Service Advisor at Shaman Triumph in Mumbai, you will be responsible for managing customer interactions, ensuring customer satisfaction, and delivering customer-focused service in the Premium 2-Wheeler Segment. Your day-to-day tasks will include addressing customer inquiries and concerns, coordinating aftersales services, and maintaining communication with customers regarding their service requirements. Additionally, you will assist in maintaining service records and ensuring quality standards are met. To excel in this role, you should possess Customer Satisfaction, Customer-focused Service, and Customer Service skills. Strong communication skills, both written and verbal, are essential for effective interaction with customers. Previous experience in Aftersales services in the automotive industry will be advantageous. Your interpersonal and relationship-building skills will play a key role in building strong customer relationships. The ability to work efficiently in a fast-paced environment is crucial for success in this role. A passion for the automotive industry, particularly 2-wheelers, is a definite plus. Possessing relevant certifications or a diploma in Automotive Technology or a related field will be beneficial in meeting the job requirements.,