Company Description Shaman Triumph is a state-of-the-art Triumph Motorcycle Service centre located in Goregaon & Navi Mumbai. Our mission is to bring happiness and joy to our customers through an exceptional service experience. Role Description This is a full-time, on-site role located in Mumbai for a Reception Manager. The Reception Manager will be responsible for overseeing the reception area, ensuring a smooth-running operation, and providing a welcoming atmosphere for all visitors. Key tasks include managing phone calls. The Reception Manager will also handle customer inquiries and ensure customer satisfaction by delivering top-notch service. Qualifications Customer Satisfaction, Customer Service skills Excellent Communication skills Experience in Receptionist Duties and strong Organization skills Ability to manage multiple tasks in a fast-paced environment Strong interpersonal skills and a friendly demeanor Prior experience in the hospitality or automotive industry is a plus
The Reception Manager position at Shaman Triumph, a state-of-the-art Triumph Motorcycle Service centre in Mumbai, offers a full-time on-site role for an individual who excels in customer service and organizational skills. As the Reception Manager, you will be entrusted with overseeing the reception area to ensure seamless operations and a welcoming environment for all visitors. Your responsibilities will include managing phone calls, scheduling appointments, coordinating with various departments, and maintaining records. To succeed in this role, you must possess exceptional communication skills and a strong focus on customer satisfaction. Prior experience in receptionist duties along with solid organizational abilities is essential. The ability to multitask efficiently in a fast-paced setting is crucial, along with strong interpersonal skills and a friendly demeanor to interact with customers effectively. Previous experience in the hospitality or automotive industry would be advantageous. Join our team at Shaman Triumph and play a pivotal role in delivering top-notch service to our customers, creating a positive and memorable experience for all who visit our establishment.,
As a Service Advisor at Shaman Triumph in Mumbai, you will be responsible for managing customer interactions, ensuring customer satisfaction, and delivering customer-focused service in the Premium 2-Wheeler Segment. Your day-to-day tasks will include addressing customer inquiries and concerns, coordinating aftersales services, and maintaining communication with customers regarding their service requirements. Additionally, you will assist in maintaining service records and ensuring quality standards are met. To excel in this role, you should possess Customer Satisfaction, Customer-focused Service, and Customer Service skills. Strong communication skills, both written and verbal, are essential for effective interaction with customers. Previous experience in Aftersales services in the automotive industry will be advantageous. Your interpersonal and relationship-building skills will play a key role in building strong customer relationships. The ability to work efficiently in a fast-paced environment is crucial for success in this role. A passion for the automotive industry, particularly 2-wheelers, is a definite plus. Possessing relevant certifications or a diploma in Automotive Technology or a related field will be beneficial in meeting the job requirements.,