Service Head - HEMM

As a dynamic and experienced Service Head (AGM) at our company, you will be responsible for leading the After Sales Service operations on a Pan India basis. Your role will involve troubleshooting hydraulic, electrical/electronic, and mechanical systems while managing after-sales services, inventory control, import/export procedures, and team management. This position requires a proactive leader with a hands-on approach to problem-solving and a track record of managing complex technical service operations. Key Responsibilities: - Lead and oversee after-sales service operations for Piling rigs, Hydraulic Grabs & Trench Cutters in India. Maintain response & restoration time as per company guidelines. - Ensure high-quality service delivery for hydraulic and mechanical systems through troubleshooting, maintenance, and repair. - Provide technical guidance and mentoring to service teams to enhance their skills and service performance. - Act as the technical expert in diagnosing and troubleshooting complex hydraulic and mechanical issues. Collaborate with customers and internal teams to resolve technical problems. - Develop and implement strategies for continuous improvement in service processes to enhance customer satisfaction. Optimize maintenance and repair workflows for hydraulic and mechanical systems. - Oversee spare parts inventory management to ensure availability of critical components. Implement efficient inventory control measures to streamline parts procurement processes. - Ensure compliance with import/export regulations and handle documentation related to parts and equipment shipments. Manage timely delivery and receipt of imported parts/equipment. - Build and maintain strong customer relationships to ensure satisfaction and trust in after-sales services. Proactively address customer concerns and provide training and support on product use and maintenance. - Lead, motivate, and develop the service team to ensure high performance and adherence to service standards. Conduct performance reviews and provide ongoing training in hydraulic and mechanical troubleshooting. - Prepare and deliver regular reports on service performance, customer feedback, inventory status, and operational metrics. Analyze service trends to identify areas for improvement and strategic enhancements. Qualifications and Experience: Education: - Bachelors degree in mechanical engineering, Electrical Engineering, or relevant field. Additional certifications or experience in hydraulic/mechanical systems or service management would be an advantage. Experience: - Minimum 10-15 years of experience in after-sales service with a focus on hydraulic and mechanical systems in Construction, Mining, and Foundation equipment segments. - Proven expertise in troubleshooting technical issues related to hydraulic and mechanical systems in heavy machinery. - Strong background in managing after-sales service teams and optimizing service operations. - Demonstrated experience in inventory control and spare parts management for heavy machinery and equipment. Leadership Skills: - Strong leadership and team management capabilities. Excellent communication and interpersonal skills to liaise with customers, vendors, and internal teams.,