After Market Sales Executive – Spares Division

Job Title: After Sales Executive – Spares Division
Department: After Sales / Customer Support
Reports To: After Sales Manager / Service Head
Location: Bhosari, Pune maharashtra
Employment Type: Full-Time

Role Summary

The After Sales Executive – Spares is responsible for managing spare parts sales, ensuring timely availability, and delivering excellent customer service to maintain strong post-purchase relationships. This role involves coordinating with customers, service teams, and suppliers to fulfill spare parts requirements, improve sales, and support overall after sales operations.

Key Responsibilities

• Spare Parts Sales & Order Management
• Generate and process spare parts sales orders.
• Achieve monthly and annual sales targets for the spares division.
• Prepare quotations and pricing proposals for customers.
• Inventory & Stock Management
• Monitor spare parts inventory levels to avoid stock-outs or overstocking.
• Coordinate with procurement for timely replenishment.
• Maintain accurate records of spare parts in stock.
• Customer Relationship Management
• Handle customer inquiries regarding spare parts availability, pricing, and delivery timelines.
• Resolve complaints related to spare parts quality or delivery.
• Build and maintain strong relationships with clients and dealers.
• Coordination with Internal Teams
• Work closely with the service department to understand customer needs.
• Liaise with logistics for timely dispatch of spares.
• Support warranty claim processing related to parts.
• Reporting & Analysis
• Prepare monthly sales reports and market analysis for management.
• Identify slow-moving and fast-moving spare parts trends.
• Suggest strategies to improve spare parts turnover and profitability.

Required Skills & Competencies

• Strong knowledge of spare parts and after sales processes (preferably in [your industry, e.g., automotive, machinery, equipment]).
• Good communication, negotiation, and customer service skills.
• Proficiency in MS Office and ERP software.
• Problem-solving ability and attention to detail.
• Ability to work under pressure and meet deadlines.

Qualifications & Experience

• Diploma/Degree in Mechanical, Automobile, or relevant field.
• 2–4 years of experience in after sales, spare parts sales, or related roles.

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 9130064439