At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. In SAP supply chain and operations at PwC, you will specialise in providing consulting services for SAP supply chain and operations applications. You will analyse client needs, implement software solutions, and offer training and support for seamless integration and utilisation of SAP supply chain and operations applications. Working in this area, you will enable clients to optimise their supply chain processes, improve operational efficiency, and achieve their strategic objectives.Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives, needs, and feelings of others.
- Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness, enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
Role Summary
As a Senior Associate in SAP PPDS (Production Planning and Detailed Scheduling) Support, you will be responsible for providing functional and technical support for PPDS solutions within client environments. The role involves managing incidents, analyzing recurring issues, ensuring system stability, and driving enhancements to improve planning and scheduling efficiency. You will collaborate with cross-functional teams, client stakeholders, and offshore resources to deliver consistent, high-quality support services.
Key Responsibilities
- Provide day-to-day production support for SAP PPDS processes, including troubleshooting, root cause analysis, and resolution of incidents.
- Monitor and maintain the stability of planning and scheduling processes, ensuring smooth execution of heuristics, planning runs, and order scheduling.
- Handle service requests, change requests, and enhancements in coordination with technical and business teams.
- Collaborate with integration modules such as MM, SD, PP, QM, and APO SNP to resolve cross-functional issues.
- Support CIF integration between ECC/S4 and APO/PPDS systems, ensuring data consistency for master data and transactional objects.
- Work with business users to understand issues, document requirements, and propose functional solutions aligned with business needs.
- Participate in release cycles, regression testing, and deployment activities to ensure smooth delivery of system changes.
- Create and maintain knowledge base articles, SOPs, and playbooks for repetitive or known issues to drive process efficiency.
- Ensure compliance with incident management SLAs and proactively communicate status updates to stakeholders.
- Collaborate with global teams to ensure 24x7 system availability and continuous improvement initiatives.
Required Skills & Experience
- 3–6 years of hands-on experience in SAP PPDS support in S/4HANA or APO environments.
- Strong understanding of production planning concepts, master data (PDS, PPM, Resources, Work Centers), and planning heuristics.
- Proven experience with troubleshooting and resolving CIF integration and scheduling issues.
- Exposure to batch job monitoring, planning board, and alert monitor usage.
- Ability to handle multiple tickets, prioritize effectively, and ensure timely resolution.
- Strong analytical, communication, and coordination skills with business and IT teams.
Preferred Qualifications
- Experience with S/4HANA Embedded PPDS environment.
- Familiarity with ticketing tools (ServiceNow, Remedy, Jira, etc.) and ITIL-based support processes.
- Experience working in AMS (Application Managed Services) or global delivery models.
- Exposure to other planning modules like IBP, SNP, or DP is an advantage.
Soft Skills
- Strong ownership and accountability in issue resolution.
- Excellent client-facing and communication skills.
- Collaborative mindset with focus on knowledge sharing and continuous improvement.
- Ability to work independently with minimal supervision.
