Advisor-Complaints

Responsible for the Investigation of customer complaints received through various sources. Investigate such issues to determine if the complaint was due to a failure to meet the specification as well as ensuring other groups are involved as needed when determining root cause and corrective actions.
Also will be the first point of contact for all walk in customer.

Job Responsibility
Investigation of assigned customer complaints Root cause analysis of complaints and suggest corrective actions Primary contact for all customer experience reporting and complaint handling activities This individual is responsible for independently receiving, documenting, investigating, and coordinating responses on all complaints. Ensures timely investigation of and response to all complaints. This involves initiating and participating in investigations and corrective action arising from complaints. Maintains current and complete complaint files. Performs analyses of complaints and implant reports for trends and identification of potential corrective or preventive actions Primary contact for all walk in customers. This individual will be responsible for handling the concern for the walk in customers and ensuring timely closure of complaints. Will be responsible for processing NOC's/NDC’s for all request received and getting in touch with the customer in case it’s returned to office