● Lead Engagement & Conversion: Manage and convert leads through various communication channels, including phone, email, chat, and social media. ● Counseling & Sales: Provide detailed program information, address concerns, and assist prospective learners in choosing the right program. ● Lead Qualification & Scheduling: Assess leads based on interest, needs, and eligibility, and schedule Video Counseling (VC) sessions with Admission Counselors. ● Pipeline Growth: Identify and leverage referrals from existing customers to enhance the sales pipeline. ● CRM & Process Adherence: Maintain accurate lead records in CRM (Salesforce) and ensure adherence to sales processes, tools, and data management. ● Target Achievement: Meet and exceed weekly, monthly, and quarterly revenue and enrollment targets. ● Objection Handling & Negotiation: Address concerns, handle objections, and negotiate pricing to drive conversions. ● Seamless Onboarding: Maintain effective communication with learners until they are

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