Administrative Manager

Position Overview:

The Admin Manager will oversee all housekeeping operations, ensuring the highest levels of cleanliness and service. The ideal candidate will have extensive experience in managing housekeeping services, training and developing staff, and utilizing advanced cleaning techniques and organic chemicals.

Key Responsibilities

• Manage and oversee daily operations of the housekeeping department and Travel Planning & Booking with Typical Travel Desk SOP (Standard Operating Procedure)
• Accommodation Management
• Transport Arrangements
• Documentation and Budgeting & Cost Control
• Vendor Management and Policy Compliance & Communication
• Train, supervise, and mentor housekeeping staff, ensuring adherence to hotel standards and procedures.
• Develop and implement training programs for new hires and continuous development for existing staff.
• Ensure proper handling and maintenance of all housekeeping equipment.
• Oversee inventory management of linens, toiletries, cleaning supplies, and other housekeeping items.
• Ensure the use of appropriate cleaning chemicals and equipment, with an emphasis on organic and eco-friendly products.
• Conduct regular inspections of guest rooms and public areas to ensure standards are met.
• Collaborate with other departments to ensure seamless guest experiences.
• Manage budgets, staffing, and scheduling to optimize operational efficiency.
• Maintain compliance with health and safety regulations.

Key Performance Indicators (KPIs) under Travel desk role

• Average cost per trip / per employee.
• Percentage of bookings within policy.
• Vendor SLA compliance (on-time pickup, service quality).
• Employee satisfaction score (post-travel feedback).
• Turnaround time for bookings and approvals.
• Savings achieved through negotiations or optimized itineraries.

Qualifications:

• Proven experience as a Housekeeping Manager in any MNC companies
• Extensive knowledge of housekeeping procedures, linen handling, toiletries, and janitorial services.
• Experience in using and maintaining housekeeping equipment.
• Knowledge of organic chemicals and eco-friendly cleaning practices.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to train, develop, and motivate staff.
• Strong organizational and time management skills.
• Attention to detail and a commitment to high standards.
• Proficiency in relevant software applications.

Education and Experience:

• Bachelor’s degree in Hospitality Management or a related field is preferred.
• Minimum of 0 - 2 years of experience in housekeeping management