Administrative Assistant

Job Title: Administrative Virtual Assistant – Canada Brown

Location: Remote

Type: Full-Time / Contract-Based

About the Role

Canada Brown is a premium provider of eco-friendly custom packaging solutions across North America. We’re seeking a proactive, detail-oriented Admin VA to manage the daily operations of the business, ensuring smooth handling of client orders, vendor coordination, quote preparation, scheduling, and customer communication.

This role is critical to keeping everything moving behind the scenes. You’ll work directly with the management and act as the operational backbone of the business—interfacing with clients, suppliers, and internal systems while managing timelines and deliverables.

Key Responsibilities

* Order Management & Coordination

o Manage the lifecycle of client orders from inquiry to delivery

o Prepare quotes using templates and coordinate with vendors for pricing and lead times

o Track open orders, follow up on shipments, and flag delays

* Vendor & Client Communication

o Follow up with packaging suppliers, logistics partners, and custom brokers

o Handle incoming calls and emails from clients and provide timely responses

o Maintain clear and professional communication records with all parties

* Operations & Scheduling

o Maintain ClickUp lists and Ticket Management Systems with daily and weekly to-dos

o Set and track internal deadlines, flag overdue tasks, and provide reminders

o Summarize key activities in executive updates to the founder

* Documentation & Admin

o Maintain accurate CRM records and update spreadsheets regularly

o Organize invoices, spec sheets, artwork files, and delivery schedules in Google Drive

o Help with logistics documentation, data entry, and client onboarding

Requirements & Skills

* 5+ years of experience in administrative, operations, or client support roles

* Excellent written and spoken English; clear and professional communicator

* Strong organization, time management, and follow-up skills

* Proficient with Google Workspace, ClickUp, Slack, and CRM platforms (training provided)

* Ability to juggle multiple threads and move tasks to completion without handholding

* Comfortable managing external relationships (vendors, logistics, suppliers)

* Must have Prior experience in supply chain, packaging, warehousing, e-commerce, or logistics

* Must be dependable, resourceful, and detail-obsessed

What You’ll Gain

* Long-term role with a fast-growing business

* Direct collaboration with the founder for high-level exposure

* Flexible working hours with remote setup

* Opportunity to grow with the brand and own operations end-to-end

US Shift

SAL-4.5-4.8 LPA