2571 Account Management Jobs - Page 38

Role & responsibilities Full Account Management Catalog & Listings Creation Marketplace Ads - CPC, ROI, SD, SB all kind of Ads FBA/FBF planning Knowledge of excel and google sheets Fluent In English

Hiring Accounts manager for Telecom sales for one of leading IT company.Must have 3 to 6 Years of experience in account management or sales, Preferably experience in Networking skills, Should have experience in Telecom / IT Networking solutions. Required Candidate profile B.E / B.Tech / Bsc. IT Graduates (Preferable). Notice Period: 30 days Salary Range: 5 to 8 LPA.

Manage financial accounting, budgeting, and reporting processes Ensure compliance with tax laws and audits Supervise team operations and maintain accurate financial records

Responsibilities: * Manage document flow using Zoho Creator & Account Management tools Xactimate Estimating: Documentation & Workflow Management: Zoho Creator Customer Relations & Insurance Liaison: , Team Collaboration & Training:

Job Title: Vice President - Account Management As a Vice President of Account Management, you will be responsible for overseeing the strategy and execution of account management operations to enhance client relationships, drive client satisfaction, and generate revenue growth. This role requires a strategic mindset and exceptional leadership skills to ensure that the account management team delivers high-quality service while effectively aligning with the organization's goals and objectives. Roles and Responsibilities: 15 years of progressive experience in account management, customer success, or sales leadership Develop and implement effective account management strategies to achieve business objectives. Oversee and guide the account management team in managing client relationships to ensure satisfaction and retention. Analyze client feedback and market trends to identify opportunities for improvement and growth. Work collaboratively with sales, marketing, and product teams to define account growth strategies. Provide leadership and mentorship to account managers, fostering professional development and high performance. Conduct regular performance reviews and set actionable goals for the account management team. Ensure the alignment of account management practices with company policies and compliance standards. Proven track record in B2B SaaS environment, preferably within HR technology or related verticals Qualifications: Bachelor's degree in Business Administration, Marketing, or a related field; Master's degree preferred. Proven experience in account management or a similar leadership role within a client-facing environment. Strong analytical skills with the ability to derive insights from data to inform decision-making. Excellent communication and interpersonal skills, with the capacity to build relationships at all organizational levels. Demonstrated ability to lead and inspire teams to achieve performance objectives. Proficiency in CRM tools and account management software.

The Key Account Manager will be responsible for developing and executing sales strategies, managing key accounts, overseeing sales operations, and leading a high-performing sales team. The person will also collaborate closely with other functional teams, including but not limited to marketing, product, and customer support to ensure sales targets are met or exceeded. Responsibilities: 1. Must have experience of 4+ years in managing Industrial accounts in Steel sector. 2. Account Management, Sales Operations and revenue management skills 3. Track record of successfully achieving and exceeding sales targets and KPIs 4. Experience in leading high-performing sales teams 5. Excellent communication and negotiation skills 6. Technical background or experience in selling B2B SaaS products. 7. Must have proven experience in selling to Steel manufacturers.

What You'll Do Location: Pune, India Department: Partner Management Reports To: Director, Partner Management (Pune-based); dotted-line to North American Partner Management The Partner Management team is looking for a dedicated to nurturing and enhancing relationships with our strategic technology partners. As the Inside Strategic Partnership Manager, you will contribute to the development of US-based partner account strategies to generate more leads and revenue among a portfolio of technology partners. Your primary responsibility will be to empower partners to excel within the framework of the Avalara Partner Program. You excel in collaboration, shows, and is proficient in project management. You will work in a environment while interfacing with our external partners. Your curious mindset and while contributing your unique talents will be valued within our winning organization. What Your Responsibilities Will Be Account Planning & Strategy Support: Help develop general partner portfolio strategy Help set and tracking partner performance metrics & goals Follow playbooks to achieve growth and transformation Coordinate quarterly and annual business review to measure performance across a set of partners Use tools and systems to track programs and share progress Coordinate feedback loop to refine and improve new or changed processesPerformance Analysis: Help collect and analyze performance data across partners to identify trends and opportunities for improvement Prepare regular reports and presentations for senior management and partners to review program progress Share insights with the team to help develop and refine partner strategiesPartner Relationship Management: Help nurture an existing group of partners to increase revenue and growth within the Avalara Partner Program Communicate with main partners, keeping them informed of updates, promotions, co-marketing materials, an changes within our organization to accelerate growth opportunities and grow more partner engagement Regular check-ins with partners to agree on roadmap integration enhancements, achieving and renewing connector badge certifications on an annual basis Experience in ERP systems, either implementation or working knowledge, would be desirable. ERP systems include Epicor, Microsoft, Infor, Sage, Netsuite, Acumatica, QAD, Syspro, ECi software solutions, Oracle, SAP, Workday. What You'll Need to be Successful You will support North American-based partner set and North America-based working hours Bachelor's degree in business, marketing, or a related field (or equivalent work experience) 5 years of experience in partner management, account management, consulting, or a related role Work collaboratively in a team To interpret data to find insights Proficiency in using CRM and collaboration tools (e.g., Salesforce, Power BI) Expertise in PowerPoint and Excel (can maintain complex spreadsheets) Experience with the Technology Platform & SaaS market and ecosystem Experience working with partner programs or channel sales Knowledge of SaaS market Ability to travel occasionally for partner meetings or events

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply. Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to immediately. Role: Assistant Manager - Operations. Experience: 8-12 Location: Bangalore. About MarketStar: In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStars accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. We are excited to have you apply to join our MarketStar team and can t wait to discuss how we can help you find growth! What will You need to Succeed? Performance Management: Delivery of service level components, quality, and productivity targets & indicators for a particular market. Monitoring, coaching, and feedback, responsibility for delivery of the defined customer experience in every call. Being a focal point of dissemination of information for internal and external clients. Operational Management: Managing a group of Team Leads. Managing the floor, and adherence to schedule. optimal productivity and utilization of resources. Ensure Oversee and review escalations and the escalations process. Ownership and problem resolution. Leave Management: Ensuring the team is adequately staffed to handle projected volumes for the daily routine. Reporting timely. Records; track and report on performance outcomes. Maintain employee performance. Team motivation: Provide team leadership and coaching. Provide recommendations for process development based on customer feedback and analysis of the same. Actively involved in hiring and training of representatives. Ensure strict adherence to policies, processes, and compliance guidelines. Upskill/groom team members. Relationship Management: Build sustaining and productive relationships with customers and stakeholders. Build strong relationships with customers. Maintain track of all pending/open items (internal and external) and ensure closure of the same in a timely and appropriate manner. Solid understanding of customer marketing funnel and traditional marketing ecosystem. Comfortable with problems of diverse scope where analysis of data requires evaluation of identifiable factors. Understanding of Digital measurement, tracking fundamentals and mobile measurement partners. Qualifications: 3+ years of experience in managing advertising sales and account management teams. BA / BS degree or equivalent work experience. Mandatory Skills: Team Management. Digital Marketing. Display Advertising. Advertising Sales. Account Management. Presentation Skills. Analytical Skills. Must Have Skills: Tenacious and entrepreneurial approach to working through product, process, and client challenges. Demonstrated ability to cultivate strong relationships with external partners. Exceptional communication and interpersonal skills. Ability to work in a fast-paced and unstructured work environment. High attention to detail. Proficiency in presentation creation and Excel. Experience with US-based Ad agencies, Pre-Sales experience, MS Excel, Office, Pivot, Tables, SQL. What s in it for you? Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility. Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.

Serve as the lead point of contact for all customer IT account management matters Build and maintain strong, long-lasting client relationships Design solutions for the clients and close agreements to maximize IT and business efficiencies Look at opportunities for new technologies along with AI for improving business efficiency Ensure the timely and successful delivery of IT solutions according to customer needs and objectives Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Forecast and track key account metrics (egquarterly service levels and annual forecasts) Prepare reports on account status Assist with challenging client requests or issue escalations as needed Qualifications Graduate

Introduction: Automotive . About the Role Harman Automotive Services is looking for a Manager - Sales and Revenue Operations to join the Automotive Services Business Operations team. In this role, you would be positioned within the Sales ecosystem and acting as a Strategic partner who is responsible for improving efficiency, introducing and executing transformative programs, provide inputs which would be key to growth and profitability. In this role you would be collaborating with the Sales, Presales, Customer Success, Finance, and Delivery teams to participate in activities required for the smooth functioning of the overall sales function. What You Will Do Managing the end-to-end Sales and Revenue Operations for a globally and functionally distributed Sales ecosystem, ensuring conventional governance of sales regimen and creative transformational methods to keep the sales engine humming. Provide actionable and strategic inputs on forecast, pipeline health, and risks ensuring that organizational goals are followed, and course corrections and interventions are not delayed. Participate in account plan reviews to understand Customer Success team s account footprint strategy and provide recommendations and track metrics related to customer engagement, farming opportunities, and profitability. Partner with Sales, Presales, Customer Success, Sales Strategy, and Partnerships teams to become accountable for the governance of sales pipeline, current pursuits, demand velocity, account plan, strategic initiatives and demand planning for new and existing businesses. Ensuring Sales data processing, management, and hygiene and understanding the importance of managing a multi-tool, multi-source data gathering and information extraction system. Work closely with Finance, Business Leads and Engineering Delivery teams to influence profitability metrics and plan ramp-ups, ramp-downs, and workforce additions and regional expansions. Participate in Sales reviews and governance calls to close open actions and blockers for seamless execution of Sales function. Regular sync-ups, present data efficiently using various dashboards, with stakeholders from the Sales and Customer Success teams to help them take decisions and actions for profitable business and growth. Follow up and ensure key steps in the sales lifecycle business processes are actioned on time and within SLAs Manage a completion-based follow-up cadence with the functional step owners in different business processes. Publish weekly reports for business processes flagging progress, risks, and pending actions. Ensure data validation based on Harman standards for tools in the Harman Ecosystem. What You Need to Be Successful 10-12+ years of experience within Sales or Revenue Operations within the Software Services Industry. Experience working Automotive Tier-1 or OEM companies or clients. Master s degree in business administration preferably MBA. Knowledge of key processes of Sales and Revenue Operations Governance, Deal Tracking, Bid Management Lifecycle, Cost control, and Revenue Optimization. Excellent hands-on experience on using Salesforce tool. Proven business awareness or hands-on experience in Working with Bid management teams with an understanding of the biding lifecycle. Working with Customer Success, Farming, or Account Management teams understanding the sales lifecycle of existing businesses. Working with New business or hunting teams understanding customer ecosystems and pipeline management. Working with Partnerships and Strategy teams understanding and contributing to the overall Sales vision and strategy of the organization. Working with Finance controlling teams understanding the commercial aspects of deal structuring and positioning. Working with Delivery and Engineering teams understanding deal transition, resource planning, and ramp-up design for an opportunity from inception to kick-off. Expert in data analytics and representation with the ability to create data visualizations using Microsoft Excel for multi-source and multidimensional data. Proven experience in creating presentations related to Sales and Revenue Operations and a keen eye to map critical KPIs together to showcase the overall health of the Sales organization. Exceptional presentation skills and ability to create and deliver presentations to multiple business stakeholders. Creative problem-solver with the ability to work with a blank slate and inspire others. Excellent organizational and cross functional skills Strong verbal, written and presentation skills to have effective communication at all levels in the organization. Bonus Points if You Have Experience in working within an Automotive OEM or Tier-1 supplier in the Automotive industry. Experience in using AI tools to maximize efficiency in Business Operations and Workforce Management What Makes You Eligible Willingness to travel. Willingness to work in an office. Any offer of employment is conditioned upon the successful completion of a background investigation. What We Offer Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location. Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.) Extensive training opportunities through our own HARMAN University Competitive wellness benefits Tuition reimbursement Be Brilliant employee recognition and rewards program. An inclusive and diverse work environment that fosters and encourages professional and personal development. You Belong Here . About HARMAN: Where Innovation Unleashes Next-Level Technology . . !

Job Summary: We are seeking a Salesforce Functional Analyst / Business Analyst with deep expertise in Salesforce Financial Services Cloud (FSC) to bridge business needs and technical capabilities. The ideal candidate will be responsible for gathering, analyzing, and documenting business requirements and ensuring they are effectively translated into scalable Salesforce FSC solutions. Act as a liaison between business stakeholders and Salesforce technical teams. Gather, document, and analyze business requirements with a focus on FSC business processes such as client onboarding, relationship management, and financial account management. Translate business needs into user stories, acceptance criteria, and process flows. Configure FSC declarative features such as Action Plans, Rollups, Relationship Groups , and Financial Account data models . Support the design and implementation of Salesforce solutions that meet business goals and adhere to platform best practices. Lead requirement workshops, user demos, and training sessions. Validate solution design and participate in UAT, ensuring alignment with business objectives. Identify improvement opportunities and help optimize Salesforce usage and user adoption. Required Skills and Qualifications: 6+ years of experience as a Business Analyst or Functional Analyst in Salesforce implementations. 3+ years of hands-on experience with Salesforce Financial Services Cloud (FSC) . Strong understanding of FSC data models and industry-specific capabilities for Wealth Management, Banking, or Insurance . Proven ability to elicit and document complex business requirements and map them to Salesforce functionality. Familiarity with Agile/Scrum methodologies. Excellent communication, stakeholder management, and problem-solving skills. Preferred Qualifications: Salesforce certifications such as: Salesforce Certified Business Analyst Salesforce FSC Accredited Professional Salesforce Administrator / Advanced Administrator Experience working with system integrators and multiple Salesforce clouds. Familiarity with tools such as Jira , Confluence , Lucidchart , or Miro for documenting processes and managing user stories. Job Summary: We are seeking a Salesforce Functional Analyst / Business Analyst with deep expertise in Salesforce Financial Services Cloud (FSC) to bridge business needs and technical capabilities. The ideal candidate will be responsible for gathering, analyzing, and documenting business requirements and ensuring they are effectively translated into scalable Salesforce FSC solutions. Act as a liaison between business stakeholders and Salesforce technical teams. Gather, document, and analyze business requirements with a focus on FSC business processes such as client onboarding, relationship management, and financial account management. Translate business needs into user stories, acceptance criteria, and process flows. Configure FSC declarative features such as Action Plans, Rollups, Relationship Groups , and Financial Account data models . Support the design and implementation of Salesforce solutions that meet business goals and adhere to platform best practices. Lead requirement workshops, user demos, and training sessions. Validate solution design and participate in UAT, ensuring alignment with business objectives. Identify improvement opportunities and help optimize Salesforce usage and user adoption. Required Skills and Qualifications: 6+ years of experience as a Business Analyst or Functional Analyst in Salesforce implementations. 3+ years of hands-on experience with Salesforce Financial Services Cloud (FSC) . Strong understanding of FSC data models and industry-specific capabilities for Wealth Management, Banking, or Insurance . Proven ability to elicit and document complex business requirements and map them to Salesforce functionality. Familiarity with Agile/Scrum methodologies. Excellent communication, stakeholder management, and problem-solving skills. Preferred Qualifications: Salesforce certifications such as: Salesforce Certified Business Analyst Salesforce FSC Accredited Professional Salesforce Administrator / Advanced Administrator Experience working with system integrators and multiple Salesforce clouds. Familiarity with tools such as Jira , Confluence , Lucidchart , or Miro for documenting processes and managing user stories.

We are looking for a proactive and detail-oriented individual to join us as the Project and Engagement Coordinator. The role involves collaborating with internal and external stakeholders, spearheading initiatives, conducting market research, and identifying opportunities to develop synergies that align with our mission. Key Responsibilities Serve as the primary point of contact for ongoing projects and engagements. Collaborate with internal teams, principal investigators, and sector heads to monitor project progress, conduct reviews, and provide updates. Facilitate cross-sectoral initiatives and collaboration by initiating discussions within the organisation. Identify and address gaps in project milestones, promptly reporting them to the management. Manage administrative tasks that include maintaining project status trackers and organising internal meetings to drive meaningful outcomes. Act as a knowledge partner, identifying new opportunities and representing CSTEP at research forums. Qualifications A Bachelors or Masters degree in engineering, management, or science-related fields. A minimum of 8 years of experience, with at least 3 years in project coordination and engagement within the scientific community (preferably in non-profit organisations, think tanks, research institutes, or academia). Skills Proven experience in project coordination with regard to scientific research and outreach. Experience in the education sector is preferred. Proficiency in utilising software tools like MS Office or dashboards to track project updates. Understanding of project-fund allocation and accounting procedures would be an advantage. Excellent interpersonal and communication skills, both written and oral. Proactive approach with a willingness to learn and adapt. Open to travel as required for capacity-building activities. How to apply Please send an email to with the subject "Application: and attach a copy of your updated CV, as well as a cover letter.

About Radin Health Radin Health is a leading Healthcare SaaS company transforming the radiology landscape through innovative, AI-powered solutions. Our platform empowers imaging centers and teleradiology practices with integrated Radiology Information Systems (RIS), PACS, Voice Recognition (Dictation AI), Patient Engagement tools, and Revenue Cycle Management workflows. We are passionate about improving the speed, accuracy, and intelligence of diagnostic imaging operations. Join us in reshaping the future of healthcare technology. Position Summary We are seeking a dynamic and experienced Director of Customer Support to lead our customer-facing support team. This role is critical in ensuring a world-class service experience for our clients, who include radiology groups, imaging centers, and healthcare providers. You will oversee all aspects of our call center and support operations, ensuring timely resolution of technical and user issues, driving proactive support initiatives, and leading a team focused on continuous improvement, customer satisfaction, and operational excellence. Key Responsibilities Leadership & Strategy Define and execute the customer support vision aligned with company growth and product evolution. Build, mentor, and lead a high-performance team of support agents, leads, and managers. Champion a culture of accountability, empathy, and continuous learning. Establish, track, and improve key performance indicators (KPIs), including First Response Time, Time to Resolution, and Customer Satisfaction Score (CSAT). Customer Success & Engagement Serve as the final point of escalation for complex or high-impact client issues. Build trusted relationships with key B2B clients in the radiology sector. Partner with account management, onboarding, and sales to ensure client retention and satisfaction. Collect and synthesize customer feedback to inform product development and training needs. Operations & Technology Manage and optimize ticketing workflows, knowledge base content, self-service tools, and AI/chatbot implementations. Oversee the use and configuration of tools such as Jira Service Management, Intercom, Zendesk, or Freshdesk. Design and enforce escalation protocols, incident management plans, and SLA compliance. Implement automation strategies and process improvements to reduce support burden and improve responsiveness. Cross-Functional Collaboration Work closely with engineering, QA, and product teams to resolve bugs, guide prioritization, and represent the voice of the customer. Align with compliance and security officers to maintain HIPAA, SOC2, and data privacy adherence across all client interactions. Data-Driven Management Monitor and report on support center performance, client trends, and root-cause analysis of recurring issues. Present regular support insights and recommendations to the executive team. Use dashboards and analytics to proactively identify at-risk accounts and training gaps. Required Skills & Experience 8+ years in customer support or client services roles, with at least 3 years in a leadership capacity (preferably in SaaS or healthcare IT). Deep understanding of the radiology ecosystem, including PACS, RIS, HL7/FHIR workflows, and B2B healthcare partnerships. Proven success in managing a support center or technical support team in a SaaS environment. Strong command of cloud infrastructure (AWS/Azure/GCP), networking basics, database systems, and API integrations. Experience with ITIL practices, support operations frameworks, and automation tools. Outstanding communication, conflict resolution, and stakeholder management skills. Preferred Qualifications Bachelor s or Master s in Computer Science, Healthcare Informatics, Business, or related field. Experience supporting radiology groups, imaging centers, or teleradiology practices. Familiarity with HIPAA, SOC2, and data governance policies. Background in implementing or overseeing AI-enhanced customer support platforms. What Sets You Apart You ve built or scaled a support operation from the ground up or through high-growth stages. You speak both tech and customer fluently and know how to translate between them. You care deeply about quality, accountability, and customer empathy and it shows in how your teams serve and lead. Why Join Radin Health? Be part of a mission-driven company that s improving lives through smarter radiology. Collaborate with innovative, passionate, and driven professionals across healthcare and tech. Lead transformative change in a company that values transparency, agility, and excellence.

Job Position Accountant Department Account & Finance Number of Position 2 Location Kanpur Experience 1 - 5 Years Qualification Graduation & CS Intern Also welcome Industry Real Estate Salary As per market norms Job Description Roles and ResponsibilitiesStrong knowledge of Tally/ERP systems ?Proficient in MS Excel and accounting tools ?Good understanding of GST, TDS, and basic taxation ?Detail-oriented with strong analytical and problem-solving skills ?Day-to-day accounting operations including journal entries, ledger maintenance, and reconciliation ?Preparation of GST returns, TDS calculations, and filing of statutory compliances ?Managing accounts payable and receivable ?Bank reconciliation and cash flow management ?Liaison with banks, vendors, and other stakeholders as required ?Ensure compliance with accounting standards and company policies

Channel AMO- NetSuite Why NetSuite? We invented cloud ERP! Work in a vibrant and refreshing culture- real team culture Our customers rave about our platform Huge scope of growth across the Oracle and NetSuite business Work with our key partners in developing key strategies for our accounts. Daily consultative customer interaction about genuine business growth Fantastic commission structure Qualifications/Skills: A genuine tenacity to assist an existing partner network and their customer base while driving sales opportunities Track record of strong sales performance Proven ability to assist and grow key accounts Experience of consultative solution- based selling An analytical mind and experience with excel and powerpoint Experience selling to C-level and business owners desirable A structured and methodical sales process An ability to have direct conversations about Return on Investment Previous account management experience is a must A confident communicator Team player and collaborator Attention to detail and a sense of urgency is paramount Be able to travel travel locally to meet with customers and partners Working side by side with our Channel partners across region in developing strategies for our customers Work with a portfolio of approximately 60-70 existing NetSuite customers across region Build relationships at all the C levels within our customers Grow annual customer spend by deep analysis of customer business requirements Achieve and exceed your sales quota by working with the partners to renewing your assigned accounts, selling additional modules and services to expand the NetSuite footprint across the customers organizations Coordinate with internal teams(presales) to win opportunities Develop industry specific knowledge and expertise and effectively articulate the NetSuite value proposition for all NetSuite offerings Grow key relationships across NetSuite globally to assist key customers Pipeline generation, management and forecasting in line with monthly and quarterly sales targets Weekly face to face meetings with customers Drive customer social events Expand contact base within customers and build opportunities across new business lines

Amazon.com strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. The Assistant Brand Manager will work on offering dedicated support to top-tiered brands to grow with Amazon by identifying and improving key customer inputs for growth such as content, marketing and stock availability among others. Apart from this, the Assistant Brand Manager will also help brands leverage Amazon s tools and programs to improve on their business inputs. We are seeking creative, goal-oriented and highly entrepreneurial people to join our exciting and fast-paced team. About the Role: As a Assistant Brand Manager, you will focus on delivering 5 core focus areas for the brand: Selection, demand generation, catalogue quality, business advice and availability. The person who joins the leadership team in this position must share our passion and commitment for serving our customers. This ideal candidate should have experience in forging and building brand relationships. Some understanding of planning product cycles and selling online is preferred. The right candidate will be flexible, action and results oriented, self-starting and have strong analytical skills. He or she must have a proven track record in taking ownership, driving results and moving with speed to implement ideas in a fast-paced environment. He should be entrepreneurial with the confidence to make independent, data-driven decisions. The candidate must demonstrate the ability to succeed at: planning and forecasting, and driving an online business. The candidate must be an effective communicator in working with some of Amazon s most important partners and vendors, as well as with internal colleagues and groups. Responsibilities This person will have responsibility for: Building selection: Identify selection gaps. Track brand offline catalogue to ensure all relevant selection is present on Amazon. Demand generation: Responsible for demand generation. This includes working with other members on the category management team to create a marketing calendar based on vendors objectives Business Advice: Support participation of brand in Amazon programs Availability: Ensuring continuous availability of products Catalogue Quality on Amazon: Ensuring the best input from brand is updated for customer interface on Amazon Detail Pages through perfect Images, Product descriptions, etc. As a Assistant Brand Manager, you will focus on delivering 5 core focus areas for the brand: Selection, demand generation, catalogue quality, business advice and availability. 3+ years of account management, project or program management or buying experience Bachelors degree Experience using analytical specific tools such as Google Analytics, SQL or HTML Experience in financial analysis, retail buying, retail planning & allocation, product/project management, marketing, business development, consulting, negotiation or supply chain Experience in process improvement Experience managing large amounts of data Masters degree in management, business administration, economics, engineering, marketing

What you can expect from us: At ServiceNow, we make work better for everyone - including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey! In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs - we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list : Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most. Flexible working culture to support the balance you need in both work and life. Parental leave programs. Childcare and caregiving benefits. A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program. A global, cross-functional mentoring program. We also have team building activities, various employee belonging groups, volunteering, and community outreach programs. What you get to do in this role: ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work. The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service. Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively. Comfortable presenting to all levels of management, including C-Level stakeholders. Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers. Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs. Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects. Facilitate summary status reports, including monthly performance reviews and quarterly service reviews. Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements. Manage, document and report on performance against service level agreements (SLAs) and where SLA s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely. Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change. Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution. Act as an escalation point for customer impacting business critical issues. To be successful in this role, we need someone who has: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using A

What you can expect from us: At ServiceNow, we make work better for everyone - including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey! In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs - we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list : Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most. Flexible working culture to support the balance you need in both work and life. Parental leave programs. Childcare and caregiving benefits. A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program. A global, cross-functional mentoring program. We also have team building activities, various employee belonging groups, volunteering, and community outreach programs. What you get to do in this role: ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work. The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service. Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively. Comfortable presenting to all levels of management, including C-Level stakeholders. Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers. Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs. Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects. Facilitate summary status reports, including monthly performance reviews and quarterly service reviews. Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements. Manage, document and report on performance against service level agreements (SLAs) and where SLA s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely. Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change. Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution. Act as an escalation point for customer impacting business critical issues. To be successful in this role, we need someone who has: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include u

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere. This position, under the general direction of their manager, serves as the identified PowerSchool success manager who provides dynamic account management for our award-winning K- 12 software systems. PowerSchool is looking for an individual to coordinate all assigned contract renewals, which include working directly with customers and internal team players to ensure timely and accurate execution. This position is designed to positively impact retention and renewal rates through proactive account management. This position is PowerSchool s most valuable asset, to advocate for our customers. This position relies heavily on personal accountability for results, a willingness to go the extra mile for PowerSchool customers and a collaborative approach that brings the best to each and every customer. As a Customer Success Manager within PowerSchool, the successful candidate will be a dynamic and organized self-starter who can work independently while also being part of a team. Responsibilities Description The Customer Success team focuses on ensuring customers achieve their desired outcomes with our products through satisfaction, retention, and growth. Your day-to-day job will consist of: Owns the overall relationship with the customer Project Manages a portfolio of accounts in order to achieve long-term success and ensure retention and renewal rates of portfolio Accelerate the contract renewal process and ensure customer satisfaction Lead discussions around forecasting and customer health with internal stakeholders Accurately maintain a forecast of renewals and a dashboard of customer status Answers, evaluates and prioritizes incoming telephone & email requests for assistance from accounts in all customer segments who may be experiencing problems with hardware, software, networking and other computer-related technologies Resolve conflicts and provide solutions to customers in a timely manner Builds relationships with customers to become a trusted advisor, oversee adoption of PowerSchool products and services, and promote best practices to continually drive incremental value and return on their investment Periodically evaluate big picture themes and patterns. Assist in driving resolution cross-functionally to prevent larger issues from occurring Collaborates with sales teams to ensure growth attainment and increased footprint All other duties as assigned Qualifications Bachelor s degree or equivalent work experienced 3 years prior experience in renewals, account management, customer success, or sales in a software company, preferably Software as a Service (SaaS) 1-2 years prior experience in direct client support role Strong negotiation and interpersonal skills Must thrive in a fast-paced, ever-changing environment Articulate communication skills with the ability to drive a phone conversation Ability to effectively prioritize and escalate customer issues as required Proficient in Microsoft Office suite Prior Salesforce, CRM, and Gainsight experience preferred Strong attention to detail and time management Strong oral and written communication skills EEO Commitment EEO Commitment

Sr. Manager / Deputy General Manager- OEM Sales Engineering Job Summary: This position is crucial for the success of the business in India. It brings local perspective and input to the global Sales Engineering organization. This position holder will support Sales, Account Management, Product Management, also in Business Development and strategic customer & partner interactions. High Grade Medium Grade Job description Roles & Responsibilities: Support business acquisition by consistently providing strong and compelling solutions to customers in time. Successfully close required technical RFI/RFQ paperwork for winning business deals in India. Lead all the customer interactions for specific RFI/RFQs from Pioneer s side. Work with internal stakeholders on removing any obstacles for responding to RFI/RFQ with competitive proposals in a timely manner. Help coordinate global RFQ/RFI responses among different regions, positioning Pioneer as a strong strategic partner to the automotive OEMs. Work directly with Account Managers penetrating key accounts, understanding customer business needs and value drivers. Work with Product Management, Marketing teams on effectively positioning Pioneer innovations, products, solutions & services. Support Product management in advancing the Pioneer product road map inline with the emerging trends and customer preferences. Work with relevant internal stakeholders on continuously optimizing pre-sales processes. Build strong relationships with customers as well as internal stakeholders. B.E. or equivalent; MBA preferred. Work experience & Skills: A university degree in Engineering or an equivalent stream. 15+ years of relevant industry experience with strong technical aptitude, planning & strategic thinking. Comprehensive understanding of the entire life cycle of automotive OEM programs. Established network of high-level contacts across Indian automotive OEMs, including leadership levels. Extensive experience engaging directly with customers, underscored by a strong focus on customer satisfaction and relationship-building. Proven track record working with Indian automotive OEMs. Proficiency in spoken & written English, along with good presentation skills. Strong team player and highly adept at collaborative effective networking.

Business Lead Job Details | our company Search by Keyword Search by Location Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Atlas Copco (India) Private Ltd. Date of posting: May 9, 2025 This role offers an exciting opportunity to join Atlas Copco Brand Studio as a Business Lead, based in Pune, India. Brand Studio is the Global Communication Competence Centre for the Atlas Copco Group. Our core services include design, presentations, UI/UX, motion graphics, CMS solutions, digital marketing, and social media. What sets us apart is our global experience and reach across all Atlas Copco brands and functions. We deliver a wide range of communication services and creative solutions that support internal and external branding across the Group. This role offers you the chance to work in a creative, international, and fast-paced environment, with the opportunity to make a meaningful impact on global communication initiatives. About the Role As a Business Lead, you will be responsible for leading a business team comprising Creative Leads, Account Managers, and Project Delivery Leads. Your primary goal is to ensure strategic alignment, exceptional service delivery, team effectiveness, and revenue growth through strong customer relationships. You will also contribute actively to annual planning, resource management, and financial performance as part of the senior leadership team at Brand Studio. Key Responsibilities Strategic Oversight & Leadership Act as the senior point of contact during key customer engagements including kick-offs, escalations, and final presentations. Provide strategic guidance and ensure delivery aligns with customer objectives and Brand Studio s quality standards. Build strong partnerships with customers, working toward becoming a trusted advisor and strategic partner. Monitor workflow, capacity, and resource allocation across projects with Creative Leads and Project Delivery Leads to avoid delays. Customer Growth & Relationship Management Identify business expansion opportunities within customer accounts by proactively suggesting services, innovations, and process enhancements. Maintain high levels of customer satisfaction and retention, while nurturing long-term relationships across multiple touchpoints from operational to executive levels. Partner with cross-functional teams and global stakeholders to drive campaign success and ensure strategic impact. Project Governance & Operational Excellence Oversee project quality, brand alignment, and timeliness of all deliverables. Ensure internal processes (briefing, reviews, revisions) are adhered to without requiring customer reminders. Resolve challenges related to creative execution, resource conflicts, or project delays by collaborating with stakeholders at all levels. Financial Accountability Support revenue forecasting, budgeting, and business planning in alignment with Brand Studio leadership. Lead pricing discussions, manage scopes of work, and ensure profitability through optimal resource utilization. Track financial health and take corrective action when needed to meet performance goals. Team Development & Talent Management Lead, mentor, and coach a cross-functional team including Creative Leads, Account Managers, and Project Delivery Leads. Facilitate performance reviews, career development discussions, and growth plans for your team. Play a key role in recruitment planning and ensuring the right mix of capabilities in your business unit. Collaboration with Senior Leadership Work closely with the General Manager and fellow leaders to shape Brand Studio s strategy, resourcing plans, and internal initiatives. Contribute to service innovation, capability-building, and improving operational efficiency. What We Expect from You Qualifications & Experience Minimum 12-15 years of experience in marketing, sales, account management or customer services, with at least 3 5 years in a leadership or senior management role. Demonstrated success in leading cross-functional teams, mentoring professionals, and managing customer accounts at a strategic level. Experience working with global customers or multicultural teams. Bachelors degree in any discipline; Masters in Communications, Business, Sales, or Marketing is preferred. Fluent in English, both written and spoken, with strong presentation and stakeholder management skills. Key Skills & Attributes Strategic mindset with strong commercial acumen. Strong interpersonal skills and ability to build credibility with senior customers. Excellent project governance and problem-solving abilities. Collaborative leadership style with the ability to guide and inspire teams. High attention to detail, even in fast-paced environments. Familiarity with creative workflows, digital communication trends, and multi-platform marketing execution. Diverse by Nature, Inclusive by Choice We believe that innovation comes from diverse perspectives. At Brand Studio, we celebrate uniqueness, encourage open dialogue, and strive to create a workplace where everyone feels empowered to contribute and grow.

Skill required: Tech for Operations - Product Development Management Designation: Tech Product & Offering Dev Sr Manager Qualifications: Any Graduation Years of Experience: 18 to 25 years What would you do The Technology Innovation Senior Manager for Digital Inside Sales will serve as the CTO for the Digital Inside Sales offering and have overall responsibility for the technology innovation agenda and roadmap for the Digital Inside Sales business. This role will be responsible for developing and driving the technology enablement strategy for Digital Inside Sales operations. The selected candidate will work closely with the Intelligent Sales and Customer Operations Technology Lead, Growth Business Lead and Offering Lead to align on strategies and to create new and innovative offerings enabled by technology. This role will collaborate with other key team members across the business, including regional and functional heads of delivery, sales, account management, product management and solutioning and will support sales, business development, and innovation program management activities as needed.This role will have responsibility for managing the full innovation and technology management lifecycle (visioning & ideation, concept development, commercialization/scaling, and ongoing product management including learning enablement). This responsibility will include the development of both the rolling 3-year roadmap for the business but also the operating roadmap for the business for each fiscal year including required funding investment and resource plans. What are we looking for Digital Inside Sales technology transformation expertiseIndustry Platforms in Digital Inside Sales.Custom and Cloud Solutions in Digital Inside Sales including voice solutionsAbility to identify and assess complex problems for area of responsibility and create solutions in situations that require in-depth analysis and knowledge of organizational objectivesAbility to learn new business processes and software applications quicklyStrong leadership skills, including proven ability to attract, build, mentor, and direct a high-performing, cohesive teamAbility to interface with customers and suppliers via strong written and verbal communications skills Ability to collaborate with internal stakeholders in driving intended objectives effectivelyGravitas while working with VP and C-level stakeholdersExperience driving transformational change Excellent organization/time management and problem-solving skillsStrong ability to effectively manage in a matrix organizational structure working with multiple internal clientsAbility to adapt to the varied corporate cultures and organizational structures of our customersThe selected candidate will be responsible for coordinating across the Accenture Innovation Network, leveraging resources with special skills to develop assets in support of the Intelligent Sales and Customer Operations business.The role also entails running the Application and Platform products within the Digital Inside Sales; managing the teams to deploy and support the technology products across the Clients. This role will be responsible for requesting and managing innovation funding support and planning annual financial recoveries for technology related expenses and managing these budgets to target. Roles and Responsibilities: Ownership of SyOps for Digital Inside Sales Which is the Go To Market Platform for Accenture OperationsDefine Key Intelligent Automation Solutions as part of SynOps which areComplimentary to clients core Inside Sales / CRM platformsProvide key functionalities of Work Flow / AI and Analytics Provide Key automationa cross Front OfficeInnovative Customer Service solutions in the Digital Inside Sales functionsProvide oversight for the SynOps for Digital Inside Sales technology strategy and roadmap.Support Delivery of Digital Inside Sales Technology Solution for all Client Projects.Develop proposed investment plan to enable the specific tech strategy and roadmap, including managing approved investments through their lifecycle. Support select sales opportunities by providing technology and innovation thought leadership and support. Develop assets and provide relevant information to enable solutioning and sales teams.Communicate regularly with global account delivery teams to gain feedback on current tool effectiveness, challenges, future needs, and opportunities.Represent the Digital Inside Sales operations Offering by presenting our technology thought leadership in various forums / sessions. Lead the fundamental shift in how the Digital Inside Sales operations business applies key technology innovations to deliver increased value and business outcomes for our clients. Influence / enable Accenture and its clients to adapt new business strategies in a disruptive world.Establish and maintain an ecosystem of best of breed market products.Implement best of methodologies and practices on Digital Inside Sales platforms brought forward by the Operations Clientele. Build strong internal and external networks for the interchange of ideas between Accenture and decision makers, thought leaders, and the wider professional community.This job description reflects management s assignment of essential functions. It does not prescribe or restrict other responsibilities that may be assigned. Qualification Any Graduation

Amazon is looking for AVS Manager in Retail Business Services (RBS). AVS Manager at RBS leads Product Family/ Marketplace and manages a large group of strategic vendors through a team of Team Leads and Brand Specialists. As AVS Manager for Amazon Vendor Services, you will be responsible to deliver impact to a large group of strategic vendors, both directly and through a team of Team Leads/Brand Specialists reporting to you. Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. You will work in close collaboration with Vendor Managers, Retail Category leads and in-country AVS Product Family owners to understand your vendors needs and define the right goals and targets. You will be expected to contribute to continuous enhancements and innovation within the service. The candidate will be a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. Further, the candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. They have a passion for people leadership and are at their best when they re building, developing and managing high-performing teams. You will lead the team of Managers that looks into strategic and operational aspects of vendors business with Amazon. A day in the life Managing a team of Managers, prioritizing strategic initiatives and provide escalation support as needed. Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience. Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization. About the team Amazon Vendor Services are a suite of services designed to help Amazons most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing). The service is delivered primarily through Brand Specialists assigned to specific vendors. Amazon has an ambitious vision for the future of this service, focusing on business impact for vendors and the categories, operational scalability and vendor satisfaction. MBA Demonstrated success managing a team with a track record of developing a high performing team. 10+ years experience in customer/ account management, marketing, buying, or customer service delivery in related industries like retail, telecom, technology or hospitality. Min 6 years of people management experience Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions Organizational skills including prioritizing, scheduling, time management, and meeting deadlines. Written and verbal communication skills. Proficiency in creating Annual Operating plans and PL impact Experience managing large cross-functional teams E-Commerce experience preferred Program management experience

Do you have the business savvy and the technical background necessary to help establish Amazon as a key technology platform providerAmazon Internet Services Private Limited is leading the next paradigm shift in computing and is looking for world-class candidates to join our-enterprise business. As an Enterprise Account Manager for AISPL, your responsibilities will include building and driving the strategy to increase adoption, and market penetration in large BFSI accounts into build long-term business and marketing opportunities. The ideal candidate will possess a business development/sales background that enables them to engage at all levels of a customer and partner organisation, including C-levels of the business and IT. He/She will also demonstrate a sound technical competency focused on the IT landscape and cloud computing. He/she should be a self-starter who is prepared to develop and execute against a coverage plan business objectives Accelerate customer adoption by identifying specific customers to approach with a value proposition for using Amazon web services. Develop long-term strategic relationships with key companies at the C-levels of Business IT Work closely with the Channels team to ensure that AISPL is the partners preferred cloud computing platform across all service lines. Maintain an accurate forecast and various business reports. Create articulate compelling value propositions around AWS services. Possess the technical ability to explain (not implement) Cloud Computing, infrastructure solutions (Server, Storage, DC Services) Internet architectures (firewalls, load balancers, etc). Prepare and give business reviews to the senior management team. Ensure customer satisfaction. About the team AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing smalland mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there s nothing we can t achieve in the cloud. Inclusive Team Culture Here at AWS, it s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. The right person will possess 12+ years of experience in account management experience in working with enterprise accounts in the BFSI space. Consistently exceeded key performance metrics. A good knowledge of the domain is key to success. Demonstrated ability to engage and influence C-level executives. Connects and the ability to influence at a senior level. Effective presentation skills and the ability to articulate complex concepts to cross-functional audiences. Technical competencies in the areas of cloud computing, SOA, web services and enterprise software. Excellent verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations. Connects within public sector BFSI organizations is a plus Preferably Engineer / MBA A technical background in engineering, computer science, or MIS a plus

About the Role Account Management: As an Account Manager as part of RBS (Retail Business Services) VSP (Vendor Success Program) Team, you will have the exciting opportunity to help shape and deliver on a strategy for managing vendors for Amazon Retail US. The candidate will thrive in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive experience for sellers. This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team. You will engage directly with Amazon s vendors and multiple internal teams to enable Amazon s vendors growth on Amazon. You will utilize a wide range of negotiation skills and work across major functional areas to drive the performance of vendor partners at Amazon. In this role you will be focused on growing our business with Amazon vendor partners. Also you will look into operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor s business. Please note that you will be expected to specifically work on transactional but business critical activities and have a hands-on approach. Timings will be as per USA shift, 04:00 pm IST to 01:00 am IST Business Growth Success will be measured by the performance of your task and deliverables on input metrics. Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs. Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make trade-offs between short term selling partner needs and longer term strategic investment. Identify new opportunities across a large number of brands, develop and execute project plans. Relationship Management Build and cultivate relationships with sellers in your team s portfolio along with internal stakeholders; be a trusted advisor and a business advocate. Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate. Process Excellence Use customer feedback, market growth trends, and analyse key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners` experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify. Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability. Bachelors degree Experience analyzing data and best practices to assess performance drivers 3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights Proven track record of building and cultivating relationships with internal and external stakeholders driving resolutions collaboratively, resolving conflicts, and ensuring follow-through with excellent verbal and written communication