Vice President - Account Management

Job Description

Job Title: Vice President - Account Management As a Vice President of Account Management, you will be responsible for overseeing the strategy and execution of account management operations to enhance client relationships, drive client satisfaction, and generate revenue growth. This role requires a strategic mindset and exceptional leadership skills to ensure that the account management team delivers high-quality service while effectively aligning with the organization's goals and objectives. Roles and Responsibilities: 15 years of progressive experience in account management, customer success, or sales leadership Develop and implement effective account management strategies to achieve business objectives. Oversee and guide the account management team in managing client relationships to ensure satisfaction and retention. Analyze client feedback and market trends to identify opportunities for improvement and growth. Work collaboratively with sales, marketing, and product teams to define account growth strategies. Provide leadership and mentorship to account managers, fostering professional development and high performance. Conduct regular performance reviews and set actionable goals for the account management team. Ensure the alignment of account management practices with company policies and compliance standards. Proven track record in B2B SaaS environment, preferably within HR technology or related verticals Qualifications: Bachelor's degree in Business Administration, Marketing, or a related field; Master's degree preferred. Proven experience in account management or a similar leadership role within a client-facing environment. Strong analytical skills with the ability to derive insights from data to inform decision-making. Excellent communication and interpersonal skills, with the capacity to build relationships at all organizational levels. Demonstrated ability to lead and inspire teams to achieve performance objectives. Proficiency in CRM tools and account management software.