Customer Sucess Jobs – Apply to Latest Customer Sucess Job Vacancies

Customer Success Manager Prishatech India Opc

8.0 - 10.0 years

40 - 55 Lacs

Bengaluru

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Role & responsibilities Customer Onboarding & Implementation Lead end-to-end onboarding, ensuring seamless technical implementation and value realization Customer Support & Relationship Management Be the go-to technical point of contact for assigned accounts Troubleshoot issues and collaborate with engineering/product teams for resolution Platform Usage & Adoption Monitor usage patterns, customer KPIs, and deliver insights to maximize product value Strategic Check-ins & Retention Conduct regular customer reviews and share relevant product updates and roadmaps Assist with renewals, expansions, and upsell identification through consultative engagement Internal Collaboration Advocate for the customer internally by surfacing feedback, friction points, and success stories

Posted 1 week ago

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Team Lead IntouchCX

5.0 - 7.0 years

5 - 7 Lacs

Hyderabad

Work from Office

About the Role: We are seeking a dynamic and experienced Team Lead to oversee our voice-based sales and customer success operations. The ideal candidate will have a strong background in managing sales teams, driving customer retention strategies, and ensuring exceptional customer experiences. This role requires a proactive leader who can motivate teams, analyze performance metrics, and implement strategies to achieve business objectives. Key Responsibilities: Team Leadership: Manage and mentor a team of sales and customer success representatives, fostering a high-performance culture.Glassdoor+10Expertia+10Expertia+10 Sales Management: Develop and implement sales strategies to meet and exceed targets, focusing on upselling and cross-selling opportunities. Built In+5Expertia+5JobLeads+5 Customer Retention: Design and execute customer retention programs to minimize churn and enhance customer loyalty. Performance Monitoring: Track team performance using KPIs, providing regular feedback and coaching to ensure continuous improvement.Guru+11Greenhouse+11Expertia+11 Process Optimization: Identify and implement process improvements to enhance efficiency and customer satisfaction. Cross-Functional Collaboration: Work closely with marketing, product, and support teams to align strategies and deliver cohesive customer experiences.Expertia+2Greenhouse+2Upwork+2 Reporting: Prepare and present regular reports on sales performance, customer feedback, and retention metrics to senior management. Built In+2Expertia+2Greenhouse+2

Posted 2 weeks ago

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