4 Enterprise Clients Jobs

We are looking for a passionate and customer-obsessed Technical Account Manager (TAM) to join our growing team. As a TAM, you will act as a strategic advisor and technical point of contact for our Enterprise customers, helping them drive value from our platform while ensuring a world-class support experience. This role combines technical troubleshooting, proactive account management, and consultative engagement. Youll work closely with Customer Success, Product, Engineering, and Support teams to advocate for your clients and ensure their technical needs are met with excellence. Key Responsibilities:- Serve as the primary technical advisor for assigned Enterprise accounts, owning the post-sale technical relationship. Manage and support Enterprise clients across multiple channels (email, calls, chat, portal). Build trusted relationships with key stakeholders and ensure long-term account health. Understand client environments, use cases, and goals to provide proactive guidance and strategic recommendations. Troubleshoot, diagnose, and resolve complex product issues; drive root cause analysis (RCA) and share outcomes with clients. Partner with internal teams to escalate and resolve issues while maintaining accountability with the client. Conduct technical business reviews, platform adoption workshops, and regular client syncs. Track and communicate product issues, feature requests, and usage insights to improve customer experience. Maintain thorough documentation of client interactions, issues, and resolutions. Mentor and support Product Support Engineers, especially for high-priority or high-ARR accounts. Contribute to the knowledge base and help improve support processes for scalability. Required Skills and Qualifications:- Bachelor's degree in Computer Science, Engineering, or a related field. 5+ years of experience in Enterprise Technical Support, Technical Account Management, or a related role in a SaaS environment. Strong technical troubleshooting skills, with exposure to SaaS platforms, cloud technologies, and web development basics (HTML, CSS, JavaScript is a plus). Deep understanding of the SaaS business model and Enterprise customer needs. Excellent communication and presentation skills — ability to articulate technical concepts to both technical and non-technical stakeholders. Ability to work effectively across cross-functional teams and handle multiple high-value accounts simultaneously. Strong ownership mindset with a passion for delivering exceptional customer experiences. Willingness to work night shifts or flexible hours based on customer time zones (primarily US/EU). Highly driven, detail-oriented, and customer-centric.

Job Title: Vice President - Account Management As a Vice President of Account Management, you will be responsible for overseeing the strategy and execution of account management operations to enhance client relationships, drive client satisfaction, and generate revenue growth. This role requires a strategic mindset and exceptional leadership skills to ensure that the account management team delivers high-quality service while effectively aligning with the organization's goals and objectives. Roles and Responsibilities: 15 years of progressive experience in account management, customer success, or sales leadership Develop and implement effective account management strategies to achieve business objectives. Oversee and guide the account management team in managing client relationships to ensure satisfaction and retention. Analyze client feedback and market trends to identify opportunities for improvement and growth. Work collaboratively with sales, marketing, and product teams to define account growth strategies. Provide leadership and mentorship to account managers, fostering professional development and high performance. Conduct regular performance reviews and set actionable goals for the account management team. Ensure the alignment of account management practices with company policies and compliance standards. Proven track record in B2B SaaS environment, preferably within HR technology or related verticals Qualifications: Bachelor's degree in Business Administration, Marketing, or a related field; Master's degree preferred. Proven experience in account management or a similar leadership role within a client-facing environment. Strong analytical skills with the ability to derive insights from data to inform decision-making. Excellent communication and interpersonal skills, with the capacity to build relationships at all organizational levels. Demonstrated ability to lead and inspire teams to achieve performance objectives. Proficiency in CRM tools and account management software.

Role Overview: Were seeking a highly driven and detail-oriented Implementation Manager to lead end-to-end onboarding and deployment of our Transport Management System for enterprise clients. You will act as the bridge between our product, tech, and client teams, ensuring smooth, timely, and value-driven implementations. Key Responsibilities: Lead client onboarding and implementation of the TMS platform, from project kickoff to go-live Understand client transport operations deeply to design the best-fit TMS workflows and configurations Collaborate with Product, and Customer Success teams to manage integration, customization, and data migration Own project timelines, risk management, and post-implementation support plans Train client stakeholders through documentation, walkthroughs, and hands-on sessions Define and monitor implementation KPIs (adoption rate, go-live TAT, SLA adherence) Document feedback, Create Case Studies to improve implementation playbooks and product roadmap Act as the voice of the customer during implementation, ensuring strong alignment between solution delivery and client goals Requirements: 3-5 years of experience in SaaS implementation, preferably in logistics, TMS, ERP, or supply chain tech Good to have understanding of fleet/transportation workflows (routing, dispatch, POD, billing, GPS integration, etc.) Proven experience managing enterprise client relationships and handling technical and operational stakeholders Exceptional communication, project management, and problem-solving skills Comfortable working in fast-paced, high-growth environments Offerings: A dynamic and challenging work environment with significant growth opportunities. Competitive salary and benefits package. Comprehensive medical and accidental coverage for employees and their families.

Position: Project Manager Experience Level: 7-12 yrs Location: Chennai Employment Type: Full-time Job Summary: We are seeking a results-driven Project Manager with 7+ years of experience in managing end-to-end project lifecyclesfrom project initiation to final delivery . The ideal candidate should come from an IT services background and possess mandatory experience in handling enterprise clients . The candidate must be well-versed in both Agile and Waterfall methodologies , with a proven track record of delivering technology projects involving cross-functional teams and technical stakeholders. Experience in managing projects involving tech stacks such as web/app development, cloud-based solutions, or enterprise platforms will be a strong advantage. Key Responsibilities: Project Planning & Execution: Define project scope, objectives, and deliverables in alignment with client requirements. Create and manage project plans, schedules, and resource allocation using both Waterfall and Agile frameworks. Drive projects through all phasesfrom initiation, planning, execution, monitoring, to closure. Team Collaboration: Lead and coordinate cross-functional and possibly distributed teams to ensure project milestones are met. Facilitate Agile ceremonies such as sprint planning, daily stand-ups, reviews, and retrospectives. Mentor team members, promoting collaboration and continuous improvement. Stakeholder & Client Management: Serve as the primary contact for enterprise-level clients and internal stakeholders. Ensure clear communication and alignment of goals, deliverables, and expectations. Provide timely updates through dashboards, reports, and client-facing presentations. Risk & Issue Management: Proactively identify and mitigate project risks and issues. Ensure prompt resolution and escalate critical blockers when needed. Quality Assurance & Governance: Ensure project outputs meet defined quality standards and client expectations. Adhere to organizational and client-specific compliance, documentation, and delivery frameworks. Documentation & Metrics Tracking: Maintain comprehensive project documentation including charters, status reports, and closure reports. Track project KPIs such as delivery timelines, budget adherence, and resource efficiency. Qualifications & Skills: Mandatory: Bachelor’s degree in Business Administration, Computer Science, Engineering, or related field. 7+ years of experience in project management, covering full lifecycle from initiation to delivery. Strong experience managing enterprise clients in an IT services environment. Expertise in Agile (Scrum, Kanban) and Waterfall methodologies. Hands-on experience with project management tools (e.g., JIRA, Trello, MS Project). Excellent communication, stakeholder management, and negotiation skills. Preferred: PMP, CSM, or other relevant certifications. Experience in managing remote/distributed teams. Familiarity with hybrid project management approaches. Exposure to managing tech stack-related projects (e.g., Java, .NET, React, AWS, Azure, etc.).