Account Lead

Duties and responsibilities

Leadership (where applicable)

• Assist the Client & AD to establish the vision and strategy for the account.
• Understand the clients key business drivers, focus the team to ensure those priorities are aligned with our deliverables
• Ensures the account team is high performing.
• Work with support functions teams (HR, SCMP, EOS and Finance) to ensure smooth delivery at all sites.
• Respond to all account leaders in relation to any account issues / escalations.
• Passionately acting as an advocate for innovation, challenging traditional thinking working model,
• Raising the Profile of Clients Innovation Objectives and Platform, seeking opportunities, leading adaptive project, development techniques, strategies to ensure maximum throughput of deliverables
• Ensuring the ongoing support of new Directives, driving process simplification and standardisation

Client/Stakeholder Management

• Serves as single point of contact for Jones Lang LaSalles teams and an escalation point for any issues.
• Accountable for the service delivery to meet contractual obligations of Jones Lang LaSalle
• Manage relationships with key stakeholders in all Clients organizations
• Develop and maintain a detailed understanding of the Clients business and key factors influencing their requirement for our services.

Builds and Manages High Performing Teams

• Assist with the implementation of technology systems to support service delivery, and ensure the required reporting from the systems
• Develop and implement standard operating procedures and processes for new accounts.
• Develop, implement and manage all local initiatives and programs for the IFM team.
• Drive client specific initiatives such as savings targets, benchmarking and best practices
• Source, transfer and implement best practices to the account
• Drive regional consistency in the account e.g. in reporting, standard operating procedures, systems and HR practices.
• Establish consistency in the monthly reporting across the JLL portfolio.
• Prepare regional reporting to the satisfaction of the Client

Required Qualifications & Experience

• Minimum 6 to 7 years experience in Facilities Account Management
• Experience of Managing Facilities Management for IT/ITES Sites either on Service Provider side or client side.
• Previous Experience managing complex multiple account structures, either running multiple teams, across multiple locations.
• Has handled a P&L
• EHS credential is preferred
• Strong leadership skills with a proven track record in managing large teams and vendors.
• Achieve Financial Result

Financial Management

• Be responsible for achievement of the agreed financial targets for the account; revenue, expenses and debtors targets.
• Meet the agreed growth targets for all account.
• Look for opportunities to cross-sell services.
• Assist finance teams for collection of fees from client and tracking of outstanding payments.

Contract Management

• Ensure adherence to the contract
• Assist AD and Facilities Managers for the achievement of key performance indicators, service levels and other measures as contracted
• Assist and manage the change control process
• Work with Facilities Managers to ensure governance is followed at all locations.