Account Lead

What this job involves: As the India IFM Lead for the client contract, you will be responsible for overseeing the overall contract delivery, ensuring client satisfaction, and achieving key performance indicators (KPIs) across India. You will lead the regional team in delivering exceptional integrated facilities management services to client in the Indian market.What your day-to-day will look like:Oversee and manage the delivery of IFM services for client across IndiaEnsure high levels of client satisfaction through proactive communication and relationship managementMonitor and drive achievement of contract KPIsDevelop and implement strategies to improve operational efficiency and cost-effectivenessLead and mentor the India IFM teamCollaborate with global and regional stakeholders to ensure alignment with JLL's and client objectivesIdentify and pursue opportunities for contract growth and expansion in the Indian marketDesired or preferred experience and technical skills:In-depth knowledge of IFM practices and trends in the Indian marketStrong understanding of contract management and performance metricsExcellent leadership and team management skillsProven track record in client relationship managementProficiency in English and Hindi; knowledge of other Indian languages is a plusExperience with IFM software platforms (e.g., CAFM, CMMS)Familiarity with industry standards and regulations in IndiaRequired Skills and Experience:Bachelor's degree in Facilities Management, Business Administration, or related field; Master's degree preferredMinimum of 10 years of experience in facilities management, with at least 5 years in a leadership roleDemonstrated success in managing large-scale IFM contracts in IndiaStrong financial acumen and experience in budget managementLocation: Mumbai (specific location to be determined based on candidate and business needs, with travel across India)Job Tags: Integrated Facilities Management, Contract Management, Client Relations, India, Leadership

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