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Kulfi Collective
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Account Director

Account Director

Kulfi Collective

7 - 12 years

20 - 25 Lacs

mumbai

Posted:7 hours ago| Platform:

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Skills Required

manager client servicing development manager project management workflow management billing account director account management customer experience continuous improvement team building

Work Mode

Work from Office

Job Type

Full Time

Job Description

Understand Kulfi s revenue and profitability model,
ensuring all work is delivered within budgets, timelines, and at the highest quality
Own the revenue and forecast for the assigned brands. Determine and negotiate budget requirements, contribute to fee development, and drive new business opportunities to help brands grow into mega brands
Build and maintain strong, collaborative partnerships between clients and all internal teams / departments involved in delivering work
Oversees and manage multiple projects simultaneously, developing account strategies and providing strategic recommendations to ensure overall account success
Identify opportunities through your own network and support the new business team on pitches and presentations when required
Develop a deep understanding of clients business and keep abreast of the industry and market trends to proactively offer relevant solutions
Build external project teams (variabilising) as needed to deliver work effectively
Lead and mentor team members, ensuring successful delivery and growth
Take full ownership of the brand - maintain regular communication with clients and internal/external teams, and be regarded as the strategic leader by the team
Foster a culture of innovation, excellence, and continuous improvement

What does success look like

Business KPIs

Value Creation for our clients:

- Development and execution of successful forwarding thinking strategies to grow & provide value to our clients business - Customer Experience score - Overall client NPS to be 4/5

Value Creation for Kulfi

: Retention, Growth and new acquisition of Mega accounts:

- Responsible for

managing and tracking the Profit & Loss

of the brands associated with the Account Director. (Expected growth by 50-60% and Expected margin 40-45% to be maintained on strategic mega accounts) - Growth in the billing no. of existing mega accounts annually (accounts that have grown to $2m in revenues or more) - Conversion percentage of the number of briefs received annually - No of new accounts won and acquired annually - Successful project completion rate within established timelines and budgets - Tracking a cultural relevance score of 3.5/5 on all projects

People Management KPIs

- Team performance

:

Creating a high performance team (Almost Always Exceeds Expectations) in order to measure the performance of the direct reportees - Coaching and mentoring sessions which result in higher efficiency in the role and increased levels of output at work

Professional Development KPIs:

Industry recognition and thought leadership

Qualities and skill sets we would like for you to showcase

7+ years of experience in client servicing and account management.
Proven track record of building strong relationships with clients and brands, and delivering exceptional results.
Excellent strategic thinking and problem-solving skills, with the ability to develop innovative solutions
Strong workflow management and project management skills, with experience managing complex projects and teams
Excellent team building and leadership skills, with the ability to inspire and motivate others
Strong negotiation skills, with the ability to balance client needs with agency profitability
Excellent written and verbal communication skills, with the ability to present complex ideas in a clear and concise manner

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Kulfi Collective

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Account Director