Academic Operations Executive

Location

About Us:

Boston Institute of Analytics (BIA) is a globally recognized leader in professional training across emerging technologies. We are seeking a detail-oriented and proactive Academics Operations Executive to support our academic operations, ensuring a seamless and high-quality learning experience for both in-class and online students.

Role Overview:

As an Academics Operations Executive, you will oversee and monitor day-to-day academic operations, conduct quality checks, and ensure all training sessions meet the highest standards of excellence. You will contribute to creating an exceptional learning environment by focusing on operational efficiency, session quality, and student satisfaction.

Key Responsibilities:

1. Session Monitoring:

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·   Perform pre-session checks, including mic, video, and audio setup, to prevent technical disruptions.

·   Track trainer attendance, punctuality, and session adherence to schedules.

·   Monitor and log the start time and end time of lectures to ensure quality assurance and support other operational requirements.

2.  Quality Assurance:

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·    Identify and report any operational or technical issues during sessions to the relevant teams for resolution.

·  Ensure course content, teaching aids, and resources are effectively utilized during sessions.

3.  Student Feedback & Experience:

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·    Proactively address any issues raised by students to improve their overall satisfaction.

·    Work closely with the student support team to ensure any operational gaps affecting students are resolved promptly.

4.  Trainer Feedback & Coordination:

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·    Ensure trainers have all the necessary resources and support to deliver effective sessions.

5.  Operational Monitoring:

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·    Maintain detailed records of academic sessions, feedback, and operational tasks.

·    Collaborate with the academic team to ensure seamless delivery of programs.

6.   Technical Oversight:

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·     Ensure all learning technologies are functioning optimally before and during sessions.

·     Coordinate with the technical team to resolve any technical disruptions.

7.   Continuous Improvement:

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·     Stay updated on the latest tools and techniques to enhance operational effectiveness in academics.

Qualifications & Skills:

Education

Skills:

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·   Excellent verbal and written communication skills.

·   Proficiency in using digital tools like Zoom, Microsoft Teams, or other LMS platforms.

·   Attention to detail with a proactive approach to problem-solving.

·   Basic understanding of academic operations and quality control processes is a plus.

Why Join Us?

·   Hands-on experience in academic operations in a dynamic EdTech environment.

·   Opportunity to work with a highly skilled team and contribute to impactful project

·   Exposure to cutting-edge training programs and emerging technologies.