Academic Advisor

Saras AI Institute

This is an in-office role based out of Gurugram.

Overview:

Academic Advisor

Key Responsibilities:

• Provide personalized academic advising to students, helping them understand their degree programs, course options, and academic requirements.
• Manage a high volume of student inquiries via email, virtual meetings, and online communication platforms.
• Assist students with course selection, registration, and academic planning to ensure timely progression towards their degree completion.
• Coordinate and conduct virtual workshops and webinars on academic skills, career planning, and time management to drive enrolment.
• Collaborate with faculty and staff to address student concerns and enhance their academic experience.
• Maintain accurate and confidential records of student interactions, academic progress, and support provided.
• Participate in student retention and success initiatives to improve overall academic outcomes.
• Utilize student management systems to track and manage student data and communications.
• Stay updated on industry trends, best practices in academic counselling, and changes in academic policies.
• Support the onboarding and training of new academic counsellors as needed.
• Collaborate with admissions and enrolment teams to ensure a smooth transition for new students into their academic programs.
• Meet or exceed established targets for student enrolment, academic progress, and retention rates.

Required Qualifications:

• Bachelor’s degree
• 1 to 3 years of experience in academic advising in edtech companies.
• Strong understanding of academic policies, procedures, and best practices in student support.
• Excellent interpersonal and communication skills, with a focus on providing high-quality customer service.
• Proven ability to manage multiple tasks and priorities in a fast-paced, remote work environment.
• Proficiency in academic management systems and virtual communication tools.
• Detail-oriented with strong organizational and time management skills.
• Ability to work independently while being an effective part of a collaborative team.
• Commitment to student success and a deep understanding of the challenges faced by online learners.
• Familiarity with AI and related fields is a plus but not required.
• Flexibility to accommodate various time zones and student needs as necessary.
• Commitment to diversity, equity, and inclusion in academic counseling.

Skills:

• Excellent communication and customer service skills
• Strong organizational and multitasking abilities
• Proficiency in CRM software and Microsoft Office Suite
• Ability to build rapport and provide empathetic support
• Experience with virtual communication tools and platforms