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5.5LPA For International Voice Blended & Chat Process - Gurgaon

0 - 5 years

1 - 5 Lacs

Posted:3 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for Voice Blended & Chat Process - Inbound (International) who has prior experience in international UK/US/AUS voice process. Freshers are also welcome with good communication skills Job Location: Gurgaon Eligible candidates can connect with us at 9147047909 / 7678572840 / 9997196123 / 9147047908 (Call/ WhatsApp) 5 Days Work from Office (Both side transport) Work Experience- 0-3 Years Job Description: Customer service through calls. Ensure timely and accurate service delivery at defined productivity levels. Build client and domain knowledge to be able to deliver resolution in the first conversation. Ensure adherence to client Service Level Agreements (SLAs) like customer satisfaction, service level, handle time and customer effort. Maintain internal and client level delivery quality on calls, chats and email conversations. Adhere to customer service attendance and accountability policies. Execute issue / query resolution and ensure proper documentation and follow-up. Identify, share and support operational improvements. Relevant Experience Excellent communication skills. Should be flexible to work in rotational shifts. Proficient in computer usage and basic knowledge of MS Office. Defined career roadmap that offers growth opportunities. Performance based incentive program. Investment in talent development and skills enhancement. Work life balance with any 5-day work week. Collaborative environment with best-in-class professionals. Category International customer service Voice Working Conditions Flexibility to work in 24*5 shifts (5 days working) Education Skills - Graduate Undergrad & Post Graduate can Apply

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Human Before Resource
Human Before Resource

Human Resources/Automation

San Francisco

50 Employees

112 Jobs

    Key People

  • Jane Doe

    CEO
  • John Smith

    CTO

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