Zone Operations Manager (EasyDarshan)

About the Role:

Zone Operations Manager

Key Responsibilities

1. Zone-Level Execution:

   Manage daily operations, service readiness, and customer coordination across your allocated zone.

2. Team Supervision:

   Lead field executives, verification staff, and local support members to maintain operational flow.

3. Service Coordination:

   Oversee customer movement, scheduling, and departure readiness.

4. Documentation Accuracy:

   Maintain updated customer lists, ID validations, and operational logs.

5. Customer Interaction:

   Support travellers with information, clarifications, and on-ground guidance.

6. Operational Support:

   Assist in boarding, group coordination, and activity management.

7. Stakeholder Liaison:

   Engage with local partners, vendors, and community contacts for smooth coordination.

8. Issue Resolution:

   Address customer concerns, last-minute changes, or operational hurdles effectively.

9. SOP Compliance:

   Ensure team members follow established procedures and service guidelines.

10. Reporting:

    Submit daily summaries, photo evidence, and zone activity reports.

Preferred Candidate Profile

1. Field Operations Experience:

   Prior experience in travel operations, event coordination, logistics, or community engagement.

2. Communication Skills:

   Strong ability to communicate with customers and field teams.

3. Organisational Strength:

   Skilled in managing multiple tasks and maintaining order under pressure.

4. Detail-Oriented:

   High accuracy in documentation, scheduling, and team supervision.

5. Adaptability:

   Ability to work in diverse environments and dynamic field conditions.

6. Technical Skills:

   Comfortable using smartphones, WhatsApp reporting, Excel, and MIS tools.

7. Team Player:

   Collaborative mindset to support zone teams and cross-functional units.

8. Educational Background:

   Graduate preferred; relevant diplomas acceptable.

9. Multi-Lingual Benefit:

   Ability to communicate in multiple regional languages is an advantage.

10. Service Orientation:

    Empathy, patience, and professionalism while interacting with customers.