Zonal Service Manager

Job Requirement:

Position – ZSM for Core Business Service Mgmt.

Location : Gurgaon / Delhi & Pune

Experience :10+ Years service Management

Minimum 2 years experience as ZSM.

Qualification: Diploma / B-Tech / BE in Electrical / Electronics

Essential skills:

1. B2C Customer Service Management
2. Channel Management
3. Good Knowledge of LA Battery, Solar Products.  
4. Service Franchisee Infrastructure Development
5. Interpersonal skills and relationship management
6. Computer Savvy – CRM & SAP Experience.
7. Team Handling
8. Target Driven
9. Four-Wheeler Driving

Job responsibility:

• Handling Service of LA Battery, UPS & HKVA Inverter, Solar Products and Charger.
• Monitoring service standards and implementation of service policy in his assigned market.
• Monitoring of TAT1 & TAT2.
• Spare parts management with CSC & Team.
• Service Franchisee & CSC Management
• Revenue Management – AMC, Spares, OOW, Service Accessory Sale etc.
• Regular communication with Channel Partners & SFs.
• Inventory & Revenue Reconciliation.
• Execution of Product + Process Training to SF and Team.
• Coordination between Sales, SCM, Commercial and HO for Closure of complaints , settlement of Approved warranty claims and market feedback
• Day to day monitoring of service team and Call Pendency.
• Customer Audit – Product Usages, Application, Charging & Handling.
• NPS / C-SAT feedback from all Customers and their Franchisee.
• Product & Service Bench Marking.
• Cost Effectiveness & Efficient Team Management