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Beckman Coulter
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Zonal Service Manager

Zonal Service Manager

Beckman Coulter

5 - 10 years

7 - 12 Lacs

kolkata

Posted:1 day ago| Platform:

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Skills Required

claims sales healthcare instrumentation life sciences continuous improvement biomedical preventive maintenance service operations crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology

At Radiometer, one of Danaher s 15+ operating companies, our work saves lives and we re all united by a shared commitment to innovate for tangible impact.

You ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher s system of continuous improvement, you help turn ideas into impact innovating at the speed of life.

At Radiometer, life comes first. Our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses. We re a team that celebrates diverse ideas and continuous improvement. Here, you ll find a place to grow and make a real impact, with your unique perspective driving us forward in improving patient care. At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses.

Learn about the Danaher Business System which makes everything possible.

This position is part of the Service team located in Bengaluru, Karnataka and will be working remotely in managing the customer base in the region .

In this role, you will have the opportunity to do:

Service operations Management :

Plan, coordinate and monitor service operations across the zone to ensure optimal uptime of our instruments.

Ensure preventive maintenance and breakdown support are carried out efficiently.

Review and analyze service KPIs like MTTF ( mean time to fix), FTFR ( first time fix rare) and NPS.

Team Leadership :

Lead, train and motivate a team of FSEs. Conduct performance reviews and provide technical soft skill development.

Customer relationship Management:

Act as a point of escalation for critical service issue in the zone.

Maintain close communication with key hospital stakeholders, biomedical engineers and procurement head.

Compliance Documentation :

Ensure compliance with safety standard, medical regulations and internal policies.

Maintain proper documentation of service activities, equipment history and warranty claims.

Coordination with sales and technical teams:

Support Sales and technical team:

Support the sales team during technical presentation, demos and installations.

The essential requirements of the job include-

Diploma / Engineering in (Electronics, instrumentation and Bio-Medical Is preferred).
5+ years of field Service experience along with 3+ years of leadership experience.
Ability to travel 50% travel
Must have a valid driver s license with an acceptable driving record.

Radiometer, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Radiometer, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Radiometer can provide.

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Zonal Service Manager