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Radiometer Medical
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Zonal Service Manager

Zonal Service Manager

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Radiometer Medical

3 - 7 years

6 - 11 Lacs

kolkata

Posted:21 hours ago| Platform:

Apply

Skills Required

claims sales healthcare instrumentation life sciences continuous improvement biomedical preventive maintenance service operations crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Service operations Management :

Plan, coordinate and monitor service operations across the zone to ensure optimal uptime of our instruments.

Ensure preventive maintenance and breakdown support are carried out efficiently.

Review and analyze service KPIs like MTTF ( mean time to fix), FTFR ( first time fix rare) and NPS.

Team Leadership :

Lead, train and motivate a team of FSEs. Conduct performance reviews and provide technical & soft skill development.

Customer relationship Management:

Act as a point of escalation for critical service issue in the zone.

Maintain close communication with key hospital stakeholders, biomedical engineers and procurement head.

Compliance & Documentation :

Ensure compliance with safety standard, medical regulations and internal policies.

Maintain proper documentation of service activities, equipment history and warranty claims.

Coordination with sales and technical teams:

Support Sales and technical team:

Support the sales team during technical presentation, demos and installations.

The essential requirements of the job include-

Diploma / Engineering in (Electronics, instrumentation and Bio-Medical Is preferred).
5+ years of field Service experience along with 3+ years of leadership experience.
Ability to travel 50% travel
Must have a valid driver s license with an acceptable driving record.

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Zonal Service Manager