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Zonal Service Manager

Zonal Service Manager

Cytiva

10 - 15 years

5 - 9 Lacs

kolkata

Posted:4 days ago| Platform:

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Skills Required

team management claims sales healthcare instrumentation life sciences continuous improvement biomedical preventive maintenance service operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

This position is part of the Service team located in Kolkata, West Bengal and will be working remotely in managing the customer base in the East region .

In this role, you will have the opportunity to do:

Service operations Management :

Plan, coordinate and monitor service operations across the zone to ensure optimal uptime of our instruments.

Ensure preventive maintenance and breakdown support are carried out efficiently.

Review and analyze service KPIs like MTTF ( mean time to fix), FTFR ( first time fix rare) and NPS.

Team Leadership :

Lead, train and motivate a team of FSEs. Conduct performance reviews and provide technical & soft skill development.

Customer relationship Management:

Act as a point of escalation for critical service issue in the zone.

Maintain close communication with key hospital stakeholders, biomedical engineers and procurement head.

Compliance & Documentation :

Ensure compliance with safety standard, medical regulations and internal policies.

Maintain proper documentation of service activities, equipment history and warranty claims.

Coordination with sales and technical teams:

Support Sales and technical team:

Support the sales team during technical presentation, demos and installations.

The essential requirements of the job include-

Diploma / Engineering in (Electronics, instrumentation and Bio-Medical Is preferred).
10+ years of field Service experience along with 3+ years of team management experience.
Ability to travel - 50% travel
Must have a valid driver s license with an acceptable driving record.

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Zonal Service Manager