Zonal Manager

Job Description

Job Purpose: Responsible for Overall Sales Operations and Business performance. EBIDTA of cluster, Team building, ensure discipline, Inventory control, maintain high Service standard in the cluster; Focus on customer retention and attracting new customers. Responsibilities: 1. Business Performance Responsible for Top line, bottom-line (PBIT) of the cluster and drive business development plan Responsible for achieving monthly Consumption & Collection target for the cluster Responsible for Category management 2. Systems & Process Orientation Drive Systems, Process Orientation through SOP Adherence and compliance at all clinics in the cluster Responsible for stock take, Inventory control (receiving, transfers etc) and ensure reduction in shrinkage Ensure process audit being conducted timely in all clinics across the cluster Responsible for improving Mystery Audit Scores across the cluster 3. Customer Services Responsible for providing Quality and Effective services to the customer. To meet and engage with HNI customers in the cluster and focus on repeat buys (BTC) Responsible for timely resolution of Customer Complaints and ensure customer delight 4. People Management Responsible for manpower planning, improve productivity & labour cost control by partnering with HR team. Responsible for periodic performance evaluation of the team Coaching, mentoring team and groom the team to the next level Engage Drive Clinic Productivity through Doctors, CCE and KT’s CM, CCE & KT in order to reduce attrition 5. Discipline Driving Discipline at all clinics in the cluster on Attendance, Punctuality, behavior in line with Company’s code of conduct Report incidents timely, conduct preliminary investigation and follow-up for timely action Responsible to report COC/ SOP violation cases at clinic level 6.Functional/ Technical competencies: Data management & Excel and power point knowledge Extremely high people management skills High sales excellence and result orientation Analytical ability focused towards business development Show more Show less