Work Force Management Team Lead || Hyderabad

Indihire Consultants

5 - 8 years

4 - 7 Lacs

hyderabad

Posted:1 month ago| Platform:

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Skills Required

workforce management capacity planning scheduling forecasting wfm resource planning capacity management real time analysis workforce planning resource management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Demonstrate extensive knowledge of Workforce Management (WFM) methodologies with a strong focus on staff planning, scheduling, and stakeholder management.
Create, develop, and maintain detailed capacity plans with volume projections and key business assumptions.
Analyse historical volumes and create long-term staffing plans while keeping in mind Service Level goals, Operational Flexibility, and Cost Effectiveness.
Maintain headcount reporting, attrition tracking, and business trends for all functions.
Continuously monitor and adjust forecasts according to changes in demand, while identifying potential risks to capacity and proactively creating contingency plans.
Collaborate with the Command Center and Operations teams to gauge current business trends on shrinkage and productivity in order to enhance planning models.

Preferred candidate profile

Excellent written and verbal communication skills.
Experience: 5 years+

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