WFMgr Migration 164676

Responsibilities Obtain and maintain certification in WFS Product Suite applications required to perform the role Learn WFS product configuration requirements (i.e., naming conventions, importing templates, database structure, customizations, proper sequencing) Responsible for configuring WFS Suite according to customer business requirements using JavaScript, HTML, SQL or other scripting tools. Handle complex issues including administrative and configuration challenges with assistance Communicate roadblocks and see out guidance in a timely manner Write complex formulas that leverage mathematical and/or programming skills Perform unit and system testing of configured application to ensure test cases pass as described by customer requirements Identify and escalate out of scope requirements to key stakeholders Support the confirmation and refinement of customer business requirements with key stakeholders Responsible for participating and eventually leading in the gathering and identifying customer business requirements from users, customers, and other stakeholders. This includes creating, maintaining business requirement documents, noticeable use cases and process diagrams. Understand project scope and implementation approach for assigned projects Learn how to estimate work effort and communicate with key stakeholders on the project Participate in facilitation of client workshops either onsite or remotely demonstrating understanding in best practices during the implementation of Workforce Management Software Deliver projects and tasks on time and within budget by effectively managing workload Attend and participate in team meetings Follow established processes and best practices to continuously improve skills Provide project status updates to key stakeholders both internally and externally Partner with internal teams during project phases to ensure successful customer implementation Collaborate with the WFS team to ensure thorough testing of the customers requirements Assist with roll-out and go-live activities, including data migration and system setup Become familiar with aspects of labor laws as it pertains to time and attendance rules, scheduling and leaves of absences. Proactively participate in training courses and engage in self-directed learning to acquire the skills and knowledge necessary to achieve success and contribute to the team's objectives Understand the customer needs in the development of strategic plans Troubleshoot issues and escalate problems to appropriate team members Maintain accurate and timely records of billable and non-billable hours to ensure project profitability and meet utilization targets Ensure adherence to WorkForce Software's established documentation standards and methodologies Identify opportunities to improve our product offerings based on customer feedback. Requirements REQUIRED SKILLS AND COMPETENCIES Excellent listening and communication skills. Inclusive team players be able to understand different points of view and manage conflict in client organization. Work collaboratively with teams spread across geography. Ability to take complete ownership and deliver under pressure. Understanding of tools and technology. Excellent analytical and problem-solving skills Ability to organize, prioritize & multitask as needed. Extremely service-oriented with a willingness to learn new things. MUST be willing to work in NIGHT SHIFTS Knowledge on JavaScript / SQL / C# / C++ / Python Demonstrated knowledge of SQL, JavaScript, HTML or other scripting tools. Intermediate to advanced Microsoft Office skills with a strong emphasis on Excel. Education Bachelors degree in related field or equivalent years of experience. CAREER PROGRESSION OPPORTUNITIES Technical Lead Regional Consultant Product Management Pre-sales / Sales Project / Program Management ##LI-DNI

Requirements REQUIRED SKILLS AND COMPETENCIES Excellent listening and communication skills. Inclusive team players be able to understand different points of view and manage conflict in client organization. Work collaboratively with teams spread across geography. Ability to take complete ownership and deliver under pressure. Understanding of tools and technology. Excellent analytical and problem-solving skills Ability to organize, prioritize & multitask as needed. Extremely service-oriented with a willingness to learn new things. MUST be willing to work in NIGHT SHIFTS Knowledge on JavaScript / SQL / C# / C++ / Python Demonstrated knowledge of SQL, JavaScript, HTML or other scripting tools. Intermediate to advanced Microsoft Office skills with a strong emphasis on Excel. Education Bachelors degree in related field or equivalent years of experience. CAREER PROGRESSION OPPORTUNITIES Technical Lead Regional Consultant Product Management Pre-sales / Sales Project / Program Management

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