WFM Real Time Analyst I

Teleperformance (TP)

1 - 2 years

4 - 7 Lacs

gurugram

Posted:2 days ago| Platform:

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Skills Required

forecasting real time analysis workforce planning aspect wfm resource management project management employee relations mis reporting hrsd workforce management staffing talent management pmo capacity planning recruitment mis rta

Work Mode

Work from Office

Job Type

Full Time

Job Description

Oversees and has full responsibility over all operational support aspects of the contact center
Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure
May monitor the implementation and execution of all training programs across the contact center
Oversees all aspects of contact center quality issues and support systems implementation and management
May be responsible for multiple contact centers
Positions on this level are fully proficient in executing established standards
Works independently within set frames and follows set course
Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area
Develops own knowledge, shares best practice and develops relevant/appropriate solutions
Positions at this level are expected to continuously improve the day-to-day activities/processes.

Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

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