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Axis Bank
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WBO:WBC-Customer Service Officer CA & CMS

WBO:WBC-Customer Service Officer CA & CMS

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Axis Bank

1 - 2 years

3 - 4 Lacs

bengaluru

Posted:6 days ago| Platform:

Apply

Skills Required

operations management import customer service android cash handling sla banking operations inventory branch operations operations trade java compliance customer queries export customer handling finance customer experience communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Process service requests efficiently and accurately while maintaining high service standards

Liaison with relationship managers, product/operations team

Ensuring delight in respect of customer experience with the Bank

Handle all service requests and queries from customers, liaison with RMs, Product/Ops teams and ensure timely delivery of services

Ensure smooth interaction with customers and quick processing of transactions within SLA

Ensure compliance to Regulatory Guidelines, Banks policies in all processes and workflows

Scrutiny of docs submitted by the client for processing

Obtaining Exchange rate for the transactions from dealing room

Scanning of docs , transmit to TFC/DTFC First Time Right (FTR) documents within stipulated time & monitor the Work ID till the completion

Obtaining approval from competent authority , if required for the completion of the transaction

Co ordinating with the customers, respective coverage RM , general operations division of the Branch , account manager at CBB, TFC/DTFC for execution of the transaction

Safe custody & tally the physical holding of the FCY/TCQs/TCDC with the inventory in the system

Service call to the client for feedback , engaging with the customer for deepening , references etc

Follow up for the clearance of EDPMS & IDPMS entries , Realisation of overdue export and import bills , obtention of FBFP /Bill of Entries for completion of Me chanting Trade transactions, obtain ECB2, Annexure 6, FCGPR, Share Certificates, APRs for Capital Account transactions and Annual Certificate for booking forward contracts and transmit these to TFC

Prompt response to the customer queries & handling of Free Format SWIFT messages received from Foreign Banks ,handle transactions of Vostro Accounts

Attend to Concurrent Audit, Internal Audit, and Structured Visit reports and ensure rectification and submission of compliance within the stipulated time

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WBO:WBC-Customer Service Officer CA & CMS