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upGrad
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Walk-in Drive on 12 Sep For Associate/Sr Associate- Customer Support

Walk-in Drive on 12 Sep For Associate/Sr Associate- Customer Support

upGrad

0 - 5 years

4 - 6 Lacs

mumbai

Posted:6 days ago| Platform:

Apply

Skills Required

customer relationship customer service customer support post sales support key account management key client management after sales support program coordination relationship management relationship building customer queries international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Walk-in Drive at upGrad 12th Sep 2025 | 10AM- 4PM

Register Here:

Venue:

POC:

Open Positions:

Business Unit:

Salary Range:

Shift Timings:

12:30 PM – 9:30 PM OR 10:30 AM – 7:30 PM (Mon–Fri | Work from Office)
1-way drop-off facility for female employees

About the Role

upGrad

Key Responsibilities

Drive
end-to-end program execution
– scheduling, tracking & reporting.
Coordinate with
internal teams, faculty & external partners
to ensure timelines are met.
Manage
learner onboarding, communication & engagement
throughout the program.
Analyze program data, identify improvement areas, and share insights.
Act as the
first point of contact
for learners, resolving queries with efficiency.

What We’re Looking For

Bachelor’s Degree (any discipline).
0–4 years
of experience in customer support, program coordination, or operations. (Fresh graduates with strong communication & analytical skills are welcome!)
Strong knowledge of
MS Excel & data handling
.
Excellent
verbal & written communication skills
.
Detail-oriented, organized & able to multitask in a fast-paced setup.

Why Join upGrad?

Work with India’s leading EdTech company
Exposure to dynamic teams & exciting projects
Growth-driven, collaborative, and supportive work culture

Don’t miss the chance to kickstart or accelerate your career with us!

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