Voip Engineer

Job Title: VoIP Engineer

Experience Required: 7+ Years

We are looking for a Avaya Voice Engineer / UC Architect with extensive experience designing, deploying, and managing complex Avaya telephony environments.

Key Responsibilities:

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Design, deploy, and manage enterprise Avaya environments including:

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Avaya Aura Communication Manager

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Session Manager

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System Manager

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Avaya Messaging / Modular Messaging

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Avaya SBCs / Session Border Controllers

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Contact Center / AACC / CMS (if applicable)

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Voice architecture design reviews and implement best practices across global sites.

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Manage high-availability voice systems, disaster recovery planning, and failover configurations.

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Architect and implement integration with third-party services (e.g., Microsoft Teams, SIP trunking providers, Active Directory, Call Recording platforms).

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Provide high-level support and root cause analysis for critical incidents and escalations.

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Mentor junior engineers and guide the internal voice support team.

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Maintain and regularly update system documentation including voice infrastructure diagrams, SOPs, and escalation matrices.

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Evaluate and recommend new technologies, upgrades, and security improvements within the UC domain.

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Develop and maintain Avaya support relationships and manage vendor escalations to ensure SLA compliance.

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Avaya system migrations, software upgrades, and hardware refresh projects.

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Ensure compliance with enterprise security, change management, and operational policies.

Required Skills & Qualifications:

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Hands-on experience with Avaya enterprise telephony platforms.

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Deep expertise in Avaya Aura suite including CM, SM, SMGR, AM, and associated solutions.

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Strong experience with SIP architecture, SBCs, trunking, and network voice routing.

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Advanced troubleshooting and diagnostics skills using Avaya tools (SAT, ASA, traceSM, etc.).

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In-depth knowledge of voicemail, EC500, DID provisioning, call flow design, and EVM configurations.

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Experience integrating with Microsoft Active Directory, LDAP, and other enterprise services.

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Ability to lead cross-functional technical discussions and influence architecture decisions.

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Avaya Certified Support Specialist (ACSS) or Avaya Certified Implementation Specialist (ACIS) certifications highly preferred.

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Strong documentation, planning.

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Experience with tools like Wireshark, Avaya One-X, System Platform, and Communication Manager CLI.

Preferred Qualifications:

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Familiarity with Avaya Contact Center (AACC/AES), workforce optimization tools, or recording systems