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4 - 9 years
3 - 5 Lacs
Hospet
Work from Office
Job Title : Store Manager Department : Retail Stores Reports To : Cluster Manager Role Summary : The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer- centric strategies and team leadership. Key Responsibilities : Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, including achieving category-wise targets. Leverage data insights to optimize inventory and identify growth opportunities. Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays. Leadership Excellence Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability. Manage team dynamics, resolve conflicts, and foster a collaborative work environment. Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback. Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing. Change Management Adapt to new business strategies and implement changes effectively within the store environment. Encourage flexibility among team members to embrace new processes and technologies. Decision-Making Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction. Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements. Allocate resources efficiently to optimize staff productivity and store performance. Store Operations Excellence Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention. Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards. Maintain outstanding store condition. Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists. Candidate Requirement : Bachelor’s Degree Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people. Expert in Microsoft office. Demonstrated success in achieving sales targets and exceeding customer expectations. Exceptional customer service orientation with a strong focus on customer satisfaction. Ability to effectively manage multiple priorities and ensure smooth and efficient store operations. Strong team leadership skills to lead and inspire a team. Excellent communication and interpersonal skills for effective team interaction and conflict resolution. Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions. Proficiency in store operations, including visual merchandising, stock management. Understanding of inventory management and loss prevention.
Posted 1 month ago
2 - 5 years
5 - 9 Lacs
Bengaluru
Work from Office
Required Experience 2 - 5 Years Skills Faciliation, coaching, data management + 4 more View full description img {max-height240px;} attached Sign in to apply Share this job
Posted 1 month ago
7 - 10 years
4 - 7 Lacs
Bokaro
Work from Office
Job Purpose Manages the Store P&L and driving sales through efficient store operations, customer service delivery, motivation and retention of store personnel and adherence to company norms. Education Qualifications Graduation/ Post Graduation Key Responsibilities Set store sales plans and quotas aligned with business objectives. Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy. Implement production, productivity, quality, and customer service standards. Recommend product lines and ensure appropriate merchandise mix. Drive sales, margin, shrink control, inventory management and cost optimization. Manage commercials and statutory compliance. Manage performance and foster teamwork among store staff. Identify and develop talent for critical positions. Address customer feedback to improve service and processes. Stay updated on competition and manage customer escalations. Drive local events and promotions as per marketing calendar. Promote a "Customer Obsessed Culture" to prioritize customer centricity. Key Performance Indicators Business Management: Gross Margin, SOH Segment & Brand mix Discount Management Brand share Finance - Paper/card VM Implementation. Achieve Nos- TGT Vs Ach, RCP, Attachment, EOL. Customer Experience - VOC - Participation, score, SQA, complaints, Loyalty cards. People Management. Business Acumen - profitability, Competition. Jio Business - Activations, Recharges, CAF Rejections Job Requirements 1. Functional Competencies Operational Effectiveness Finance Management Analysis and Problem Solving Results Orientation 2. Behavioral Competencies Self-Development Emotional Intelligence Customer Service Orientation People Management Communication Teamwork and Collaboration
Posted 1 month ago
6 - 8 years
12 - 14 Lacs
Mumbai
Work from Office
Job Description : Visual Merchandiser Brand : Ed-a-Mamma Location : Mumbai Position Overview : The Visual Merchandiser at Ed-a-Mamma will be responsible for creating dynamic and visually captivating displays that embody the brand’s sustainable ethos and elevate the in-store shopping experience. This role involves designing store layouts, organizing seasonal and promotional displays, and ensuring product arrangements drive customer engagement and sales. The Visual Merchandiser will also play a key role in training staff to maintain visual standards across all retail locations. Key Responsibilities: 1.Display Design & Execution: Design and implement visually appealing product displays that highlight key items and drive customer interest. Create seasonal and promotional displays that align with marketing campaigns and increase sales. 2.Store Layout Planning: Plan and organize store layouts to enhance the customer journey and optimize space for better product visibility and engagement. 3.Brand Consistency: Ensure that all visual elements and merchandising align with Ed-a-Mamma’s brand identity, messaging, and sustainability values. 4.Product Arrangement & Sales Strategy: Strategically place products to encourage customer interaction, improve sales, and maximize floor space efficiency. 5.Window Displays: Create eye-catching and on-brand window displays that attract foot traffic and reflect seasonal or promotional themes. 6.Stock Organization & Maintenance: Ensure that all displays and shelves are regularly organized, well-stocked, and replenished according to customer demand. 7.Staff Training & Guidelines: Develop a playbook for display guidelines and train store staff to maintain consistent visual standards across all locations. Please share the resume on anjalika.tiwari@ril.com / madhumita.biswas@ril.com
Posted 1 month ago
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