Visa Consultant

Read before applying: This is in-office at Mohali. If you cannot commute or work from office daily, do not apply.
Immediate joiners preferred.

You’ll be the trusted first point of contact for prospective students, professionals, and families exploring visas for Canada, Australia, UK, USA, and New Zealand. Your job is to run high-quality consultations, explain pathways and services with clarity, handle objections with empathy, and convert enquiries into paid clients—then hand off cleanly to our case team for filing and processing.

Key Responsibilities

• Consult & Qualify: Run discovery calls/walk-ins, map goals, budgets, timelines, and eligibility; recommend best-fit country/route/course.
• Explain Clearly: Break down visa options (study/visitor/work), intakes, fees, risks, and realistic timelines; set expectations—no false promises.
• Design Solutions: Prepare proposals (scope, inclusions, exclusions, price, payment plan), address parent/sponsor concerns, and secure commitment.
• Close & Onboard: Convert to paid, complete agreements/e-sign, raise payment links, KYC, and create a clean case handoff for processing.
• File Readiness Liaison: Coordinate with the case team on checklists (SOP/GTE/CAS/LOA/GIC, etc.), appointments (VFS/biometrics), and document hygiene.
• Status & Communication: Keep clients updated (email/WhatsApp/calls), log every touchpoint in CRM, manage no-shows and warm leads with cadenced follow-ups.
• Policy Awareness: Track updates to IRCC/UKVI/ImmiAccount/US DS-160/NZ; reflect changes in advice and checklists.
• Targets & Reporting: Own consultation show-ups, consultation→paid conversion, collection timelines, and weekly pipeline reports.
• Ethics & Compliance: Follow embassy/portal guidelines; maintain audit-ready records and protect client data.

Toolstack You’ll Use

CRM (HubSpot/Zoho/Freshsales), Google Sheets/Docs, Gmail/Calendar, WhatsApp Business, dialer/click-to-call, Calendly, Zoom/Google Meet, DocuSign/e-sign, Razorpay payment links, VFS/portal appointment systems.

Candidate Requirements

• Experience: 2–5 years as a Visa/Overseas Education/Immigration Counselor or Process Consultant (multi-country exposure preferred).
• Communication: Excellent English (spoken & written) plus Hindi/Punjabi; confident with parent/sponsor conversations.
• Consultative Selling: Objection handling (“too expensive,” “previous refusal,” “another agent cheaper”), negotiation, and closing discipline.
• Process Know-How: Practical understanding to explain SOP, GTE, CAS, LOA, GIC, biometrics, medicals, DS-160, etc. (case filing handled by ops team).
• Org & Pace: Strong follow-ups, punctuality, CRM hygiene, and comfort with deadlines/targets.
• Nice to Have: Refusal-to-approval refile exposure; university/partner coordination; OISC (if applicable).

Note: We welcome applicants of all genders. (If your diversity goal is to strengthen women’s representation, we can add: “Women are strongly encouraged to apply.”)KPIs You’ll Own

Consultation show-up rate • Consultation→Paid conversion • Time-to-convert • Booked revenue & collections • NPS/CSAT • Escalation rate (low) • CRM data completeness

Compensation, Schedule & Location

• Salary: ₹3.6L – ₹6.0L per annum + performance incentives (higher band for strong multi-country profiles)
• Schedule: Day shift, Mon–Sat
• Location: In person (Mohali)

How to Apply (Required – add inside your Indeed application message)

Applications without answers to these will not be shortlisted.

• Walk us through one real consultation you led from first contact to paid onboarding. What exact steps and phrases helped the client decide?
• Describe a tough objection you converted (e.g., “fees too high,” “previous refusal,” “need to discuss with parents”). What was your follow-up cadence and the message that changed the outcome?
• Draft a 3-line WhatsApp you’d send after a consultation to a hesitant student/parent—summarize value, next step, and a specific deadline.

(Backup: you may also email CV + answers to hr@knotsync.com with subject: Visa Counselor – Your Name.)

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Sales: 1 year (Preferred)
• Career counseling: 1 year (Preferred)

Work Location: In person