Virtual Relationship Manager

We’re looking for a highly organized, detail-oriented Operations Assistant to support the daily operations and service delivery for our UK-based clients.
In this role, you’ll be the bridge between clients, internal teams, and management — ensuring smooth communication, timely task execution, and operational excellence.

If you’re someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional client experiences, we’d love to hear from you!

Key Responsibilities:Client Operations & Coordination

• Act as a point of contact for assigned UK clients — ensuring smooth communication and service delivery.
• Coordinate with internal teams (admin, sales, marketing, recruitment, and tech support) to execute client projects.
• Manage daily task tracking, reporting, and client updates using project management tools (e.g., Asana, Trello, or Monday.com).
• Maintain accurate client records and operational documentation.

Process & Delivery Management

• Support onboarding and setup processes for new clients.
• Ensure client SLAs (Service Level Agreements) and KPIs are consistently met.
• Identify operational gaps and suggest improvements to enhance efficiency.
• Collaborate with management to implement workflow automation and process optimization.

Administrative & Reporting Support

• Prepare performance reports, client summaries, and delivery dashboards.
• Handle scheduling, calendar management, and meeting coordination across time zones.
• Assist in compiling invoices, proposals, and documentation as needed.

Communication & Relationship Management

• Provide proactive support and maintain high levels of client satisfaction.
• Liaise with cross-functional departments to ensure timely completion of deliverables.
• Communicate professionally with clients through email, chat, and video meetings.

Skills & Qualifications:

✅ Bachelor’s degree in Business Administration, Operations, Management, or related field.
✅ 1–3 years of experience in operations, client coordination, or virtual assistance (preferably for UK or international clients).✅ Excellent written and verbal communication skills in English.✅ Strong organizational and multitasking abilities.✅ Proficiency in MS Office / Google Workspace and CRM or project management tools.✅ Knowledge of outsourcing, recruitment, or digital marketing processes (a plus).✅ Ability to work independently and meet deadlines across multiple time zones.

Key Attributes:

• Professional, courteous, and client-focused.
• Proactive problem solver with strong attention to detail.
• Adaptable to fast-changing business needs.
• Team player with a positive attitude and growth mindset.

Working Hours:

UK Business Hours (with flexibility to support client requirements).

Job Types: Full-time, Fresher

Pay: ₹15,413.46 - ₹40,000.00 per month

Application Question(s):

• Are you fluent in English communication?

Location:

• Ahmedabad, Gujarat (Preferred)

Work Location: In person

Expected Start Date: 01/12/2025