Job
Description
VIP Execute Support Exp:10+yrs Location : Bangalore-Whitefield -WFO Np: Immediate-30days Key skills: VIP Trouble shooting and configuration, DSS, PCLM ,front end support, customer facing ,MDM- mobile device management, dep, VIP event, Town Hall support, conference room support, Network ,Application Troubleshooting , MFA , Serve as the single point of contact for all technical escalations from customers and VIP users. Utilize over 10 years of experience with in-depth knowledge of Windows and MAC OS. Should have worked upon Customer facing environment. Clearly explain and document technical issues for clients. Exhibit excellent interpersonal skills. Demonstrate excellent written and verbal communication skills, particularly with C-level leaders. Maintain a customer-oriented attitude. Strong knowledge on Mobile device management and Device enrollment program. Strong knowledge on JAMF. Strong knowledge on SCCM and Intune enrolment. Identify, log, and resolve technical problems with network issues. Strong knowledge on Software/Application troubleshooting (Zscaler, MFA, MS Office, MS Teams, Network, Internet/Intranet, RDC, Cloud PC/Citrix, SAP ) Strong knowledge in Active Directory and SSO issues. Provide support for conference rooms and all-hands meetings or Events. Excel in using MS Office tools, including PowerPoint and Excel. Possess excellent troubleshooting skills for MS Office products. Manage hardware and software break-fix for laptops and desktops. Guide customers through the installation of applications and computer peripherals. Have strong knowledge of Audio & Video conferencing devices. Ask targeted questions to diagnose problems effectively. Test alternative pathways until issues are resolved. Record technical issues and solutions in logs. Escalate unresolved issues to the next level of support personnel. Follow up with clients to ensure their systems are functional. Report customer feedback and potential product requests. Present potential changes and system improvements to senior team leaders for consideration and implementation. Ensure work is carried out within agreed service levels and in accordance with department guidelines. Create, maintain, and distribute progress reports to senior leadership. Maintain client databases with solutions and clear records of activities. Be available to travel and work after hours when necessary. Exhibit outstanding multitasking and problem-solving capabilities. Conduct root cause analysis of incidents and recommend automation solutions. Show more Show less
