VIP Support

VIP Execute Support

Exp:10+yrs

Location : Bangalore-Whitefield -WFO

Np: Immediate-30days

Key skills:

• Serve as the single point of contact for all technical escalations from customers and VIP users.
• Utilize over 10 years of experience with in-depth knowledge of Windows and MAC OS.
• Should have worked upon Customer facing environment.
• Clearly explain and document technical issues for clients.
• Exhibit excellent interpersonal skills.
• Demonstrate excellent written and verbal communication skills, particularly with C-level leaders.
• Maintain a customer-oriented attitude.
• Strong knowledge on Mobile device management and Device enrollment program.
• Strong knowledge on JAMF.
• Strong knowledge on SCCM and Intune enrolment.
• Identify, log, and resolve technical problems with network issues.
• Strong knowledge on Software/Application troubleshooting (Zscaler, MFA, MS Office, MS Teams, Network, Internet/Intranet, RDC, Cloud PC/Citrix, SAP )
• Strong knowledge in Active Directory and SSO issues.
• Provide support for conference rooms and all-hands meetings or Events.
• Excel in using MS Office tools, including PowerPoint and Excel.
• Possess excellent troubleshooting skills for MS Office products.
• Manage hardware and software break-fix for laptops and desktops.
• Guide customers through the installation of applications and computer peripherals.
• Have strong knowledge of Audio & Video conferencing devices.
• Ask targeted questions to diagnose problems effectively.
• Test alternative pathways until issues are resolved.
• Record technical issues and solutions in logs.
• Escalate unresolved issues to the next level of support personnel.
• Follow up with clients to ensure their systems are functional.
• Report customer feedback and potential product requests.
• Present potential changes and system improvements to senior team leaders for consideration and implementation.
• Ensure work is carried out within agreed service levels and in accordance with department guidelines.
• Create, maintain, and distribute progress reports to senior leadership.
• Maintain client databases with solutions and clear records of activities.
• Be available to travel and work after hours when necessary.
• Exhibit outstanding multitasking and problem-solving capabilities.
• Conduct root cause analysis of incidents and recommend automation solutions.