Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in mumbai
>
Zycus Infotech
>
Vice President Professional Services

Vice President Professional Services

Zycus Infotech

18 - 25 years

35 - 40 Lacs

mumbai pune bengaluru

Posted:10 hours ago| Platform:

Apply

Skills Required

procurement erp sap business transformation project management agile oracle stakeholder management service quality operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Leadership & Strategy :

Define and lead the global professional services strategy, aligning with overall business goals.
Build and scale a world-class professional services organization that drives customer success and ensures long-term customer engagement.
Collaborate with product, sales, and customer success teams to develop customized implementation plans.

Service Delivery & Execution :

Oversee the successful deployment of SAAS products, ensuring high customer satisfaction.
Manage the global service delivery team, focusing on operational efficiency and scalability.
Ensure project timelines, budget, and client expectations are met.

Client Success & Retention :

Engage with key global clients, ensuring they derive maximum value from our solutions.
Develop and implement programs to improve client onboarding, adoption, and retention.
Monitor customer feedback and address issues to continuously improve service quality.

Team Leadership & Development :

Hire, mentor, and develop a global team of professionals across multiple regions.
Foster a culture of innovation, continuous learning, and collaboration.
Implement training programs to ensure team members stay updated with the latest trends in SAAS service delivery.

Financial & Operational Management :

Drive the P&L for the professional services department.
Ensure revenue targets are met, and profitability is maintained across projects.
Implement tools and metrics to measure and improve operational efficiency.

Key Qualifications:

Proven experience (20+ years) in leading global professional services teams in a SAAS software environment.
Strong understanding of SAAS implementation, customer onboarding, and post-sales support processes.
Excellent leadership and people management skills, with the ability to mentor and develop large, distributed teams.
Ability to drive strategy, scale operations, and ensure customer success in a global context.
Strong problem-solving skills, with a focus on improving service delivery processes.
Excellent communication and stakeholder management skills.
Experience working with enterprise-level clients across various industries.
Familiarity with agile methodologies and project management tools.
Strong financial acumen with experience in managing departmental budgets and P&L.

More Jobs at Zycus Infotech

Director of Machine Learning

Pune, Bengaluru, Mumbai (All Areas)

12 - 20 yrs

INR 35 - 65 Lacs

AI Product UX Designer - Tario

Bengaluru

2 - 4 yrs

INR 5 - 10 Lacs

Product Trainer

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Product Trainer

Mumbai, Maharashtra

Experience: Not specified

Salary: Not disclosed

Product Trainer

Pune, Maharashtra

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.