Vice President of Investor Relations

Position:

Key Responsibilities:

• Strategic Leadership:
• Develop and implement customer relationship management (CRM) strategies tailored for KAAML
• Align customer relations initiatives with overall business goals and market demands.
• Monitor industry trends and competitor activities to ensure a competitive edge.
• Customer Experience Management:
• Oversee the design and delivery of a superior customer experience across all touchpoints.
• Act as a customer advocate to ensure their voice is represented in strategic decisions.
• Team Leadership and Development:
• Build and lead a high-performing customer relations team.
• Provide training, coaching, and mentorship to team members.
• Foster a culture of customer-centricity and continuous improvement.
• Relationship Management:
• Build and maintain relationships with high-value clients and key stakeholders.
• Resolve escalated issues and implement measures to prevent recurrence.
• Actively seek customer feedback and incorporate insights into operational improvements.
• Data-Driven Decision Making:
• Analyze customer data to identify trends, challenges, and opportunities.
• Utilize CRM tools and technologies to enhance relationship management and reporting.
• Set and monitor KPIs related to customer satisfaction, retention, and service efficiency.
• Compliance and Risk Management:
• Ensure all customer interactions adhere to regulatory standards and company policies.

Qualifications:

• Master’s degree in Business Administration
• Minimum of 10-12 years of experience in customer relations or client-facing roles in the financial sector.
• Proven track record in leadership, strategic planning, and customer-focused initiatives.

Skills and Competencies:

• Exceptional communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in CRM platforms and data analysis tools.
• Leadership and team management capabilities.
• Customer-centric mindset with a focus on innovation and excellence.