Vice President of Delivery- EMEA

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Location :

Experience :

Delivery Head role in service consulting role

About the Opportunity:

The opportunity is to lead and assist in development, maintenance of Client and Custom Applications and contribute to technology and digital solutions across P&C industry segment with a focus on Specialty and Commercial Lines insurance value chain.

The role is in Technology & Digital domain and focuses on developing and delivering IT Technology services for multiple clients across the globe, with a special focus on the UK and Europe markets. Prior work experience in the Lloyd’s market is a plus. The opportunity will involve identifying, managing, governing and solutioning digital initiatives, application development, application and infrastructure maintenance, and using technology to transform insurance business process.

The individual will be responsible for growing and delivering a broad array of technology services to existing and new clients.

Key Responsibilities:

1. Strategic Leadership and Portfolio Management

• Oversee all strategic product and platform build efforts, ensuring alignment with company goals and client needs.
• Manage a diverse and dynamic portfolio across Strategic Accounts
• Develop and execute a clear technology strategy to deliver scalable, innovative, and value-driven solutions to our client-facing teams.
• Track and optimize delivery metrics, budgets, and resource allocation.

2. Capability Development and Management

• Lead, mentor, and manage senior leaders across sub teams.
• Drive organizational structure, performance management, and career growth for individuals within the teams.
• Build and maintain effective collaboration across client-facing, internal, and cross-functional teams.

3. Communities of Practice

• Establish and nurture communities of practice (guilds) around core skill areas including business and technical analysis, engineering, and quality management.
• Foster a culture of knowledge sharing, technical innovation, and best practice adoption across teams.
• Champion learning, upskilling, and continuous improvement to strengthen CLIENTs technical capabilities.

4. Technical Excellence

• Oversee and provide guidance on the development and maintenance of:
• Strategic Accounts: Delivering robust technology solutions for large-scale, key accounts.
• Platform Team: Building and scaling bespoke insurance platforms.
• Delivery Methodology Team: Creating and streamlining tools/processes that enable successful delivery of technology builds.

5. Stakeholder Management and Collaboration

• Serve as a key advisor to senior leadership for all technology initiatives.
• Work with client-facing ADM and AMS teams to identify client product needs and product gaps.
• Partner with internal and external stakeholders to drive growth, innovation, and operational efficiency.
• Work with peers to define and refine strategic offerings and support sales.

What you’ll be doing:

The key responsibilities are as follows:

• Own operational metrics around Client Satisfaction, People and Financials
• Develop POVs and proactive propositions for Quarterly and Monthly client governance
• Govern multiple technology projects, both greenfield and otherwise
• Govern and Track staffing and fulfilment for one large or multiple smaller client engagements
• Govern and Track visa readiness for one large or multiple smaller client engagements
• Hire new recruits from the open market via personal Referrals
• Run Managed Services engagement in an end-to-end fashion, across both Applications and Infrastructure domains
• Plan for managing Quality, Cost and Schedule parameters for large programs and projects
• Implement effective release and configuration management processes
• Support business development with Demos, POVs, POCs
• Assist and guide the team in defining technology architectures, participate in client driven ARBs
• Own financial metrics related to revenue growth and profitability
• Define annual budget for the relevant sub-domain or business unit region
• Plan, manage and control staff attrition levels
• Manage and run SDLC Audits, Security Audits, Assessments and 3rd party Certifications, which can be client driven, or by an independent entity or in-house
• Evaluate 3rd party tools and platforms related to P&C insurance and for SDLC purposes
• Assess risks and plan to mitigate them

Must Have:

• B.Tech./B.E. or M.Tech./M.E. from a recognized institute
• Prior hands-on work experience in IT services across Application Engineering and Infrastructure
• Minimum 20 years of experience in IT services
• At least 2-3 years of Onsite work experience in UK / Europe / ANZ / Singapore markets
• At least 10 years of experience working for Insurance clients, preferably P&C Specialty or Large Commercial lines, Life Insurance experience also counts
• Excellent spoken and written communication skills
• Have a broad understanding of UK / Europe / ANZ immigration norms and general guidelines
• Have a good working knowledge of one out of the Azure and AWS Cloud platforms
• Understand Agile development methodologies well
• A track record of leading successful client delivery engagements

Nice to Have:

• P&C core platform knowledge (e.g. Guidewire, Duck Creek, DXC, Majesco, Sapiens, Insurity etc.)

Should have managed both small and large-sized delivery teams