Vice President – Administration

Client:

Location

Roles & Responsibilities:

1. Clinic Operations & Facility Management

· Responsible for daily administrative and operational activities across multiple clinics.

· Ensure clinic facilities are well-maintained, hygienic, and equipped to meet patient needs.

· Supervise front office, housekeeping, and maintenance teams for smooth workflow.

· Implement and monitor SOPs to optimize clinic efficiency.

2. Regulatory Compliance & Accreditation

· Ensure adherence to healthcare regulations, clinic licensing, and accreditation standards (NABH, state health regulations, etc.).

· Maintain and update all legal and statutory documentation related to clinic operations.

· Liaise with government authorities and healthcare bodies for audits, inspections, and compliance.

3. Patient Experience & Customer Service

· Ensure a patient-friendly environment and responsible for front desk operations, appointment scheduling, and grievance resolution.

· Implement strategies to improve patient satisfaction and overall clinic experience.

· Monitor patient feedback and address concerns timely & effectively.

4. Safety, Security & Risk Management

· Ensure the security of clinic premises, including access control and surveillance systems.

· Implement and monitor fire safety protocols, ensuring compliance with safety regulations.

· Implement infection control policies and oversee sanitation protocols.

· Conduct staff training on safety measures and emergency response.

5. Vendor & Inventory Management

· Manage contracts with external vendors for housekeeping, security, medical waste disposal, and other non-clinical services.

· Ensure proper procurement and inventory management of medical and non-medical supplies.

· Negotiate agreements for cost-effective procurement without compromising quality.

6. Budgeting & Cost Control

· Prepare and manage the administrative budget for clinic operations.

· Monitor expenses and implement cost-saving measures without compromising on the quality.

7. Leadership & Team Management

· Lead and mentor administrative staff, including front desk, facility managers, and support staff.

· Promote a culture of professionalism, teamwork, and patient-centric service.

· Ensure staff are trained in customer service, compliance, and operational efficiency.

Qualifications:

· MBA in Hospital Administration or similar degree.

· 15 - 20 years of total experience, minimum 5 years should be in a clinic or healthcare facility administration.

· Strong knowledge of clinic operations, healthcare compliances, and patient service management.

· Excellent leadership, communication, and problem-solving skills.

· Ability to manage multiple clinics/sites and work in a fast-paced healthcare environment.

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