Senior Associate Education Verification

Roles & Responsibilities:

1. Document Processing & Verification Support:

· Process a high volume of education-related documents (degrees, transcripts, certificates, mark sheets).

· Initiate and track verification requests with educational institutions or third-party verification agencies.

· Follow up regularly on pending verifications to ensure timely completion.

2

· Accurately enter and update candidate/employee educational data into the HRIS or internal verification systems.

· Maintain a comprehensive and organized database of verified educational institutions and equivalency guidelines.

· Ensure all documentation is correctly filed, retrieved, and stored, adhering to data privacy protocols.

3. Discrepancy Identification & Resolution:

· Identify inconsistencies, errors, or potential discrepancies in submitted educational documents or verification reports.

· Escalate complex issues or unusual cases to the Team Lead or Manager for resolution.

4. Operational Support:

· Provide administrative support for the broader education equivalency or background verification processes.

· Assist with preparing reports on verification statuses, volumes, and common issues.

· Support internal and external audit requests by providing necessary documentation and data.

5. Communication (Internal Focus):

· Communicate effectively with internal teams regarding verification statuses and data queries.

· Maintain clear and concise internal records of all communications and actions taken.

6. Process Adherence & Improvement:

· Strictly adhere to all defined Standard Operating Procedures (SOPs) and data privacy regulations.

· Proactively identify opportunities to streamline backend processes for greater efficiency and accuracy.

• Any Graduate degree from a recognized university.
  
• 1-6 years of experience in a backend operation, global admission counselor, document processing, or administrative support role.
  
• Exceptional attention to detail and accuracy in data handling and document review.
  
• Excellent Written & Spoken English.
  
• Strong organizational and time management skills, with the ability to manage high volumes of work efficiently.
  
• Proficiency in Microsoft Office Suite, especially Excel, for data entry, tracking, and basic reporting.
  
• Basic understanding of data privacy and confidentiality principles.
  
• Ability to work independently and collaboratively in a fast-paced environment.
  
• Open to Calling Profile: Comfortable making outbound calls to verification sources.