Vendor Managed Services Analyst

Job Title: Vendor Managed Services Analyst

GCL: C2

Introduction to role:

Are you ready to turn precise supplier onboarding into a competitive advantage that speeds our science to patients? In this role, you will anchor a critical part of our source-to-pay operations, ensuring that suppliers are created, changed, activated and deactivated with accuracy and pace so our teams can focus on delivering medicines that make a difference.

You will join a globally connected team that values accountability, clarity and outcomes. By guiding colleagues and suppliers through a streamlined onboarding journey, you will reduce friction, cut delays and improve data quality—fuel that helps the business move faster and smarter.

Accountabilities:

Supplier Onboarding Delivery: Complete creation, extension, change, deactivation and activation activities within agreed SLAs and KPIs, ensuring master data integrity and operational readiness.

Collaborator Communication: Guide AZ users through the onboarding process with clear instructions, minimizing rejections and delays, and providing timely updates on request status.

Multi-functional Collaboration: Partner with teams across Supplier OnBoarding, the GBS Data Office and other groups to deliver best-in-class customer service and consistent global standards.

Case Management Rigor: Proactively follow up on open cases to drive timely completion, prevent backlogs and maintain a steady flow of work.

Supplier Engagement and Diversity Data: Communicate professionally with AZ suppliers to collect required data, including information supporting the Supplier Diversity program.

Team Resilience: Offer backup assistance to colleagues when needed to sustain service continuity and meet demand peaks.

Continuous Improvement: Identify improvement opportunities and inspire changes that simplify processes, raise quality and enhance user experience.

Process and Systems Change: Assist with process build updates and user acceptance testing (UAT), chipping in to robust implementations and effective controls.

Productivity and Compliance: Participate actively in system or process changes that lift productivity, ensure compliance and improve usability.

Complex Issue Resolution: Address more complex issues by engaging the right teams to achieve permanent, end-to-end problem resolution.

Performance Excellence: Meet objectives on time and with high accuracy, demonstrating ownership and reliability from day one.

Essential Skills/Experience:

Deliver supplier onboarding activities (creation, extension, change, deactivation, activation, etc.) within agreed SLAs and KPI targets.

Communicate with AZ users to guide them effectively through the supplier onboarding process, minimizing rejections and delays, and providing timely updates on their requests.

Collaborate with various teams within Supplier OnBoarding, the wider GBS Data Office, and other relevant departments to ensure best-in-class customer service.

Regularly follow up on open cases to ensure timely completion and avoid backlogs.

Interact with AZ suppliers in a professional manner when collecting supplier data or information required for the Supplier Diversity program.

Provide backup support within the team when required.

Identify and drive improvement opportunities where applicable.

Support process design changes and systems testing (UAT).

Actively participate in the implementation of necessary system or process changes to drive productivity, ensure compliance, and improve user experience.

Address more complex issues with the appropriate teams in the organization to achieve permanent problem resolution.

Achieve objectives in a timely and accurate manner.

Desirable Skills/Experience:

Experience with supplier master data management and source-to-pay platforms (e.g., SAP, Ariba, Coupa).

Familiarity with SLAs, KPIs and case management tools, with a track record of meeting or exceeding targets.

Knowledge of supplier diversity principles and related data requirements.

Exposure to process improvement methods (e.g., Lean, Six Sigma) and change management practices.

Strong stakeholder management skills and clear written and verbal communication.

Proficiency in Excel and data validation techniques; attention to detail and control mindset.

Experience in shared services or global business services environments.

Multilingual capabilities to engage suppliers across regions.

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Why AstraZeneca:

Here, precision in operations fuels the impact of science. You will work with digitally savvy colleagues who bring creativity and data-driven thinking to every challenge, using modern tools to streamline processes, elevate data quality and accelerate decision-making. We unite unexpected teams to solve practical problems at speed, valuing kindness alongside ambition and empowering you to speak up, own outcomes and see them through. Your contribution will ripple across the enterprise and ultimately help deliver medicines to patients faster.

Call to Action:

If you’re ready to drive supplier onboarding that removes barriers and amplifies business impact, take the next step and shape what better looks like with us today!