VAS SUPERVISOR

Core responsibilities Team management: A VAS Supervisor hires, trains, and manages the team of technicians and staff who perform the services. This includes scheduling, managing workflow, and ensuring the quality of all work performed. Quality assurance: The supervisor ensures that all value-added services are performed to the dealership's and manufacturer's standards. They maintain high-quality service to minimize customer complaints and avoid rework. Operational oversight: This includes managing inventory for all VAS products, overseeing equipment and facilities, and ensuring compliance with safety and environmental regulations. The supervisor also uses the dealership's management software to track inventory and operations. Customer satisfaction: The VAS supervisor acts as an escalation point for customer issues related to value-added services. They coordinate with the service and sales departments to ensure a seamless customer experience from purchase to delivery. Sales and profitability: This role involves collaborating with the sales team to promote VAS packages and develop incentive programs to increase the attachment rate of these services. The supervisor is responsible for meeting revenue targets and contributing to the dealership's overall profitability. Financial reporting: They monitor and report on key performance indicators (KPIs) for the VAS department, such as sales figures, profit margins, and inventory metrics. This data is used to inform management decisions and identify opportunities for improvement. Process improvement: Supervisors analyze current procedures to find and implement ways to enhance efficiency, reduce costs, and improve customer satisfaction. They may recommend new equipment, products, or workflows. Key skills To be successful, a VAS Supervisor needs a blend of technical knowledge and strong interpersonal and leadership abilities. Leadership skills: Must be able to motivate, train, and manage a diverse team effectively. Organizational skills: Required to manage multiple tasks, schedules, and inventory with strong attention to detail. Communication skills: Necessary for working with staff, other departments, and customers to resolve issues. Analytical skills: Useful for monitoring performance metrics, managing inventory, and identifying process improvements. Problem-solving: The ability to troubleshoot operational and customer-related issues promptly. Industry knowledge: A good understanding of automotive products, services, and sales strategies is essential.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹25,000.00 per month

Benefits:

• Internet reimbursement
• Paid sick time
• Paid time off

Ability to commute/relocate:

• Naharakanta, Bhubaneswar, Orissa: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Car Detailing: 1 year (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person