Value Health Inc - Senior Business Analyst/Product Owner - Healthcare Domain

Role Overview

Responsibilities

• Work closely with healthcare providers, payers, and operations teams to identify business requirements and map them to Salesforce Health Cloud features.
• Own and manage the product backlog, ensuring features and enhancements are aligned to business value and regulatory compliance.
• Develop user stories, acceptance criteria, wireframes, and workflows that enable seamless communication between business and technical teams.
• Facilitate workshops, requirement-gathering sessions, and stakeholder interviews to validate use cases and define success criteria.
• Translate healthcare workflows (patient onboarding, care coordination, case management, claims processing) into functional requirements.
• Collaborate with Solution Architects to ensure requirements are technically feasible and align with enterprise architecture.
• Drive prioritization of features by balancing short-term deliverables with long-term strategy.
• Perform gap analysis and propose enhancements to existing systems.
• Ensure adherence to interoperability standards (FHIR, HL7) and healthcare compliance regulations (HIPAA, GDPR where applicable).
• Act as the subject matter expert for Salesforce Health Cloud functionality and its integration with AI/ML solutions.
• Continuously evaluate new Salesforce releases and GenAI capabilities to identify opportunities for value creation.
• Mentor junior business analysts and ensure best practices in requirement documentation and Agile :
• 7 to 10 years of professional experience as a Business Analyst or Product Owner, with at least 3 to 4 years in healthcare technology projects.
• Deep expertise in Salesforce Health Cloud (care management, provider relationship, patient engagement modules).
• Strong knowledge of healthcare domain processes (EHR/EMR, claims, patient engagement, provider networks).
• Proven experience in Agile frameworks (Scrum, SAFe) with tools such as Jira or Rally.
• Hands-on experience writing user stories, epics, and backlog management.
• Solid understanding of healthcare data interoperability standards (FHIR, HL7).
• Strong stakeholder management and communication skills, capable of engaging with clinical and non-clinical audiences.
• Bachelors or Masters degree in Computer Science, Information Systems, Healthcare IT, or related Skills & Certifications :
• Salesforce Certified Business Analyst, Product Owner/Product Manager, or Health Cloud Consultant certification.
• Exposure to AI/ML healthcare use cases (predictive analytics, patient engagement, NLP).
• Experience in integration platforms like Dell Boomi or AWS for healthcare data exchange