UX Designer

Hybrid
Open ActiveExperience in UX research toolsPrototyping & Wireframing toolLead a wide variety of research including user interviews, co-creation, journey mapping, usability and concept tests and surveys, ensuring that actionable results are delivered and sharedDesign and execute research studies that follow research best practices and methodologiesPresent and communicate research results and recommendations to stakeholder teams and the larger organization when neededCollaborate and share research findings and insights across the organizationProvide guidance and rigor around research methodologies and best practicesDefine relevant metrics for benchmarking and measurement of journeysIntegrate research insights with quantitative data to inform deep understanding of client journeys as well as data-driven prioritizationBring innovative approaches and creative thinking to scoping primary research with populations that may be challenging to recruitUnderstand existing and planned Citi Infrastructure and projects, and work on solutions that can be implemented in a timely manner, to make measurable impactMentor user researchers and designers doing research to grow and scale research capabilitiesCollaborate with research and design leadership to identify new tools and/or process improvements that drive better alignment and compliance with design systemsApply a positive and constructive attitude to all feedback.Work closely with UX Designers to ensure they have all the details they need to generate detailed UX designs.Keep up to date with the latest UX practices, innovations, and tools.Help to support new UX starters in the team.Participate in the wider UX community of practice.6+ years of relevant UX Research experienceExtensive hands-on experience leading qualitative and quantitative UX research in a product design environment across the Design Thinking stagesExperience leading and conducting generative and evaluative user researchAbility to lead workshops relating to UX Research both in-person & remoteCreative problem solver comfortable dealing with uncertaintySelf-starter with the ability to define goals and strategiesAble to combine strategic thinking with pragmatism without sacrificing qualityProactive and positive attitude, with strong attention to detail & analytical skillsutstanding written and oral communication skillsSignificant experience working with senior stakeholders and engineersFamiliarity with research tools e.g UserZoom, UserTesting.com, Dovetail, EnjoyHQ, Qualtrics