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Senior Project Owner (SPO) – Utility/Energy Division Job Title: Senior Project Owner (SPO) - Utility & Energy Division Company: ARDEM Data Services Location: Remote Shift: 6:00 PM to 3:00 AM About Us: ARDEM Data Services is part of a US-based global professional services company providing Business Process Automation and Business Process Outsourcing Services. We are seeking experienced Senior Project Owners (SPOs) specializing in Utility & Energy Sector projects. This role requires expertise in utility bill processing, energy data analysis, and workflow development to optimize operational efficiency. Responsibilities and Duties: Project Management:  Manage and oversee multiple utility and energy sector projects concurrently, ensuring timely and budget-friendly execution.  Serve as the main client liaison, ensuring clear communication and alignment on project expectations.  Develop project plans, milestones, and performance metrics to track progress effectively. Team Leadership:  Lead and manage a team of process analysts handling utility data processing.  Assign responsibilities based on expertise, ensuring efficient resource utilization.  Conduct team huddles and performance reviews, providing feedback for improvement. Quality Assurance:  Act as a quality checker, ensuring utility bill data processing meets high accuracy standards.  Implement quality control measures, including Root Cause Analysis (RCA) and Corrective Actions.  Maintain HQC, DQC, and FQC checklists for project tracking and final quality control. Process Improvement:  Analyze utility data processing workflows and recommend efficiency improvements.  Implement automation and best practices for utility billing and energy consumption data.  Keep processing logs, work instructions, and process maps up to date. Workflow Development:  Design and develop workflow processes for utility bill audits and energy data reconciliation.  Create training plans and ensure all team members are proficient in handling utility sector projects. Client Communication:  Communicate effectively in English with utility and energy clients to clarify project requirements.  Provide regular updates on progress, challenges, and resolution strategies. Required Experience, Skills, and Qualifications:  Bachelor's degree (Preferred: BTech- Engineering background only))  12 years of utility project management experience, with at least 7+ years in a leadershiprole  Experience handling utility bill processing, energy data analysis, or sustainability reporting  Ability to manage 15-20 projects with teams of 1-5 analysts or a single large project with30-50 analysts  Expertise in utility bill formats, energy consumption analysis, and ESGreporting  Strong understanding of data processing workflows, automation, and regulatory compliance  Proficiency in developing Training Plans, Quality Plans, and Standard Operating Procedures (SOPs)  Experience with Root Cause Analysis (RCA) and Corrective Action Plans (CAPs)  Strong English communication skills, with the ability to present confidently in video calls and client meetings Technical Requirements:  Laptop or Desktop: Windows (i3/i5 or higher, 8GB RAM minimum)  Screen: 14 inches, Full HD (1920×1080)  Internet Speed: 100 Mbps or higher Show more Show less
