US Restaurant Order Taking Process

1 - 5 years

2 - 5 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Job Summary

Customer Care Executives

Key Responsibilities

  • Handle incoming calls from US customers placing food orders.
  • Accurately record and process customer orders in the system.
  • Deliver high-quality service by resolving queries and ensuring a great customer experience.
  • Maintain a customer-centric approach in every interaction.
  • Achieve performance metrics such as call quality, order accuracy, and customer satisfaction.
  • Collaborate with team leaders and supervisors to improve service delivery.

Requirements

  • Minimum

    1 year of experience

    in international voice-based customer service (preferably BPO).
  • Excellent

    verbal communication skills

    in English.
  • Graduate or Undergraduate

    (any stream).
  • Comfortable working in

    US night shifts (1:30 AM 10:30 AM IST)

    .
  • Strong listening skills and attention to detail.
  • Positive attitude and strong teamwork skills.

Compensation & Benefits

  • Salary:

    Up to 35,000/month (based on experience and performance)
  • Attractive weekly incentives

  • PF and Health Insurance benefits

  • Meal allowance:

    2,000/month
  • Both-side cab facility

  • Growth opportunities

    in a fast-growing, employee-friendly environment

Work Schedule

  • Shift Timings:

    1:30 AM – 10:30 AM IST (Night Shift)
  • Working Days:

    6 days/week

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