As an RCM QA AR , you will play a critical role in ensuring the accuracy, compliance, and efficiency of our Accounts Receivable (AR) processes. Youll conduct audits, identify trends, and collaborate closely with the operations and compliance teams to support continuous improvement and maintain high-quality standards. Key Responsibilities Conduct quality assurance audits for the RCM AR process. Evaluate the accuracy of claims, guideline adherence, and correct use of medical codes (CPT, ICD-10, HCPCS). Identify recurring errors and work with leadership to implement process enhancements or training. Provide detailed and actionable feedback to the AR team. Assist in developing and refining QA policies and procedures. Track quality metrics and perform root cause analysis. Support preparation of reports for internal and external requirements. Qualifications Graduation in any discipline. 3+ years of experience in US Healthcare RCM AR Calling (Voice Process) . 1+ year in a QA – AR role. Strong analytical, communication, and documentation skills. Familiarity with EMR/EHR and billing platforms like Epic, Modmed, ECW, Allscripts (preferred). Interested? Reach Out to Us! Rajalakshmi Kannan +91 95260 17766 rajalakshmi@wavehca.com Nasiya +91 85902 01716 nasiya@wavehca.com
Key Responsibilities: Conduct onboarding training sessions for new hires Design and deliver effective training programs, presentations, manuals, and assessments Manage classroom sessions and ensure training effectiveness Collaborate with QA to identify knowledge gaps and align process understanding Revamp training content as per client and process requirements Conduct periodic refresher trainings and process updates Provide floor support and troubleshoot trainee queries Stay updated on industry trends and best practices Required Skills & Qualifications: 4+ years of experience in US Healthcare RCM (mandatory) Minimum 1 year of experience as a Trainer (on paper) Strong knowledge in Physician Billing and Accounts Receivable (AR) Excellent communication, analytical, and presentation skills Ability to create training materials and manage end-to-end training cycles Experience working in a fast-paced, process-driven environment Preferred: Immediate joiners Experience in process documentation and SOP creation Exposure to US Healthcare compliance and regulatory updates Contact Details: Rajalakshmi Kannan rajalakshmi@wavehca.com | +91 95260 17766 Nasiya nasiya@wavehca.com | +91 85902 01716
We are hiring Business Development Executives (BDEs) with excellent communication skills and a neutral English accent (without MTI) . This role involves cold calling and appointment scheduling for our sales team. Ideal for freshers or experienced professionals who want to build a career in international business development and client acquisition. Roles & Responsibilities Conduct cold calls to prospective clients from targeted lists. Introduce the company's services in a clear and professional manner. Schedule qualified appointments for the sales team. Maintain accurate records of interactions in CRM Coordinate follow-ups with the internal sales team Meet daily/weekly call targets and appointment goals Key Requirements Excellent verbal communication skills in English. Neutral accent (No MTI or regional influence). Ability to communicate clearly, confidently, and professionally. Prior experience in cold calling, or outbound sales preferred. Strong listening and objection-handling skills. Familiarity with CRM systems is a plus. Willingness to work in US time zones/Night shift. Only Kerala candidates need apply. Preferred Female Candidate. Contact : Rajalakshmi - 9526017766 - rajalakshmi@wavehca.com
Job Description: We are seeking a results-driven and experienced Assistant Manager RCM AR Process to join our growing team in Cochin . The ideal candidate should possess a strong background in medical billing and revenue cycle management, specifically in Accounts Receivable (AR) follow-up . Key Responsibilities: Lead and manage a team of AR follow-up executives handling US healthcare claims. Monitor team performance metrics, KPIs, and SLAs. Conduct regular audits to ensure compliance with process guidelines and client expectations. Provide training, mentoring, and performance feedback to team members. Handle client communication, escalations, and reporting. Drive process improvements and productivity initiatives. Work closely with QA and operations teams to ensure quality delivery. Requirements: Minimum 5+ years of experience in US Healthcare RCM AR follow-up. At least 1–2 years in a sr team lead or assistant manager capacity. Strong knowledge of denial management, payer guidelines, and AR aging. Excellent communication, leadership, and analytical skills. Proficiency in MS Excel, reporting tools, and billing software. Willingness to work night shifts from the Cochin office.
As an RCM QA AR , you will play a critical role in ensuring the accuracy, compliance, and efficiency of our Accounts Receivable (AR) processes. Youll conduct audits, identify trends, and collaborate closely with the operations and compliance teams to support continuous improvement and maintain high-quality standards. Key Responsibilities Conduct quality assurance audits for the RCM AR process. Evaluate the accuracy of claims, guideline adherence, and correct use of medical codes (CPT, ICD-10, HCPCS). Identify recurring errors and work with leadership to implement process enhancements or training. Provide detailed and actionable feedback to the AR team. Assist in developing and refining QA policies and procedures. Track quality metrics and perform root cause analysis. Support preparation of reports for internal and external requirements. Qualifications Graduation in any discipline. 3+ years of experience in US Healthcare RCM AR Calling (Voice Process) . 1+ year in a QA – AR role. Strong analytical, communication, and documentation skills. Familiarity with EMR/EHR and billing platforms like Epic, Modmed, ECW, Allscripts (preferred). Interested? Reach Out to Us! Rajalakshmi Kannan +91 95260 17766 rajalakshmi@wavehca.com Nasiya +91 85902 01716 nasiya@wavehca.com
Immediate Job Opening at Wave Online Infoway Pvt. Ltd. Position: HR Executive Location: Cochin (Work from Office) Shift: Night Experience: 1 year+ Only Female candidates and Cochin based profiles. About Us: Wave Online Infoway Pvt. Ltd. is a leading company committed to excellence and innovation. We are looking for a dynamic and motivated HR Executive to join our team in Cochin. If you are passionate about HR and have over a year of experience, we want to hear from you! Responsibilities: • Serve as the main point of contact for night shift employees for HR-related queries. • Address and resolve employee concerns and grievances in a timely manner. • Conduct interviews and recruit candidates for open positions. • Manage the onboarding process for new hires, including orientation and training. • Ensure all new employees are well-integrated into the night shift team. • Ensure compliance with company policies and procedures during night shifts. • Handle disciplinary actions when necessary, following company guidelines. • Track and manage attendance and leave records for night shift employees. Address attendance issues and implement corrective actions if needed. • Coordinate with employees and operations team for leave approvals and scheduling. • Ensure a safe and healthy work environment for night shift employees. • Maintain accurate employee records and update HR databases regularly. • Prepare and submit HR reports and documentation as required. • Assist with payroll processing for night shift employees. • Plan and organize employee engagement activities and events for night shift staff. • Recognize and reward employee achievements and contributions. • Encourage team building and collaboration among night shift employees. • Implement strategies to maintain a harmonious work environment. • Provide regular reports and feedback to HR and management regarding night shift operations. • Ensure compliance and regulations specific to night shifts. • Implement modern sourcing/recruiting methods. • Handle end-to-end recruitment processes. • Prior experience in recruitment, including job portals, telephonic interviews, and conducting face-to-face interviews. • Manage and oversee a team of professionals, ensuring smooth HR operations and effective teamwork. Qualifications: • Bachelors degree in Human Resources or a related field. • Proficient in Microsoft Office Suite. • Strong understanding of the recruiting process. • Excellent communication and interpersonal skills. • Experience in team handling and HR operations management. How to Apply: Interested candidates can send their updated resume to: @. | + – @. | + – Empowering healthcare through expert RCM solutions.
Role & responsibilities Initiate calls to US Insurance agents, requesting the status of claims, and seeking clarification on denials and underpayments.Take appropriate action on claims, ensuring accurate and timely follow-up when required. Document actions taken in claims billing summary notes. Prioritize pending claims for calling, following international norms, confidentiality rules, and HIPAA compliance. Work on Denials, Rejections, LOA's to accounts, making necessary corrections to claims. Adhere to the organization's information security policy, ensuring the confidentiality, integrity, and availability of information assets. Preferred candidate profile Excellent communication skills (written and verbal).Willingness to work night shifts.Good typing speed and strong knowledge of MS Excel.Team player with attention to detail.Ability to work accurately and grasp new concepts quickly. Only Kerala Candidates.
Key Responsibilities: *Cold calling to prospective clients to develop business relationship and present the client with our services. *Arrange face-to-face or virtual meetings with potential clients. *Maintain contact with the clients and do follow up with emails/calls for scheduling a appointment/meeting. *Achieving calls targets weekly and monthly.
Role & responsibilities Identify and pursue new business opportunities in the US healthcare RCM space (end-to-end or partial RCM services). Develop and execute strategic sales plans to achieve revenue targets. Generate leads through cold calling, email campaigns, networking, and industry events. Build and maintain a strong pipeline of prospects using CRM tools (e.g., Salesforce, HubSpot). Deliver effective presentations, proposals, and contract negotiations to C-level executives, practice managers, and other decision-makers. Collaborate with internal stakeholders (operations, delivery, product, etc.) to ensure alignment of client expectations and service delivery. Stay informed of industry trends, competitor activities, regulatory updates, and payer policy changes in the US healthcare system. Represent the company at industry events, trade shows, and client meetings.
Job Description: We are seeking an Accountant with hands-on experience in US Accounting and sound knowledge of Generally Accepted Accounting Principles (GAAP) . The ideal candidate should be detail-oriented, process-driven, and able to handle end-to-end accounting processes efficiently. Key Responsibilities: Manage day-to-day accounting activities in compliance with US GAAP. Handle general ledger entries, reconciliations, and financial reporting. Ensure accuracy in month-end and year-end closing activities. Support audits and compliance requirements. Collaborate with internal teams to streamline accounting processes. Desired Candidate Profile: Bachelors/Master’s degree in Accounting, Finance, or related field. 2–5 years of experience in US Accounting / GAAP. Strong knowledge of accounting processes and standards. Proficiency in accounting software and MS Excel. Excellent analytical and communication skills
Job Description: We are looking for an experienced Urgent Care Medical Coder to join our night shift team. The ideal candidate will have expertise in urgent care coding , strong knowledge of ICD-10-CM, CPT, and HCPCS coding guidelines , and experience working with US healthcare providers . Key Responsibilities: Assign accurate codes for urgent care visits, procedures, and diagnoses. Review medical records and documentation for completeness and compliance. Ensure coding accuracy to maximize reimbursement and minimize denials. Stay updated with payer regulations, coding guidelines, and compliance requirements. Collaborate with QA and billing teams to resolve coding-related issues. Desired Candidate Profile: Certified Professional Coder (CPC) or equivalent certification (preferred). 13 years of experience in Urgent Care / Emergency / Outpatient coding . Strong knowledge of ICD-10, CPT, and HCPCS . Familiarity with US healthcare systems, EMRs, and compliance standards. Willingness to work in night shifts .
Role & responsibilities: Monitor and maintain compliance with HIPAA Privacy and Security Rules , ISO 27001 , and SOC 2 standards. Conduct regular audits of billing processes, data handling, and system access to ensure regulatory compliance. Collaborate with IT, billing, and legal teams to implement and maintain security controls and documentation. Develop and deliver compliance training programs for staff involved in healthcare billing and data processing. Maintain up-to-date knowledge of changes in healthcare regulations and compliance requirements. Lead incident response efforts related to data breaches or non-compliance events. Prepare and support internal and external audits, including documentation and evidence collection. Create and maintain policies, procedures, and risk assessments related to data privacy and billing compliance. Report compliance metrics and findings to senior leadership with actionable recommendations. Required Qualifications: Bachelors degree in Healthcare Administration, Information Security, Compliance, or a related field. 5+ years of experience in U.S. healthcare billing compliance or a similar regulatory role. In-depth knowledge of HIPAA , ISO 27001 , and SOC 2 frameworks. Experience with healthcare billing systems and data privacy tools. Strong analytical, organizational, and communication skills. Ability to work independently and manage multiple compliance initiatives simultaneously. Preferred Qualifications: Certifications such as CHC (Certified in Healthcare Compliance) , CISA , CISSP , or ISO 27001 Lead Implementer/Auditor . Experience working in a healthcare BPO or RCM (Revenue Cycle Management) environment. Familiarity with other regulatory standards such as HITECH, PCI-DSS, or NIST.
Role & responsibilities The main aspect of AR is to make sure claims get paid and that patients pay balances that are due. AR involves tracking unpaid accounts, assessing payment action, and applying procedures to secure payment. Understand the client requirements and specifications of the project. Ensure targeted collections are met on a daily / monthly basis Meet the productivity targets of clients within the stipulated time. Ensure that the deliverables to the client adhere to the quality standards. Ensure follow up on pending claims. Prepare and Maintain status reports. Applicants must have experience in US healthcare RCM & Denial management
Key Responsibilities: Handle inbound and outbound calls with US-based patients professionally and empathetically. Respond to patient queries related to their accounts, appointments, and billing details. Document detailed and accurate notes in patient accounts after every interaction. Resolve general inquiries and ensure a high level of patient satisfaction. Collaborate with internal teams to escalate and resolve complex issues. Requirements: Minimum 1 year of experience in a customer care role, preferably in a US healthcare process. Candidates with AR Calling experience and excellent communication skills are also encouraged to apply. Strong verbal and written communication skills in English. Willingness to work in US night shifts. Ability to join immediately is highly desirable.Role & responsibilities