International Voice Process Executive

1 - 5 years

1 - 4 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

  • Handle inbound/outbound calls from international customers (U.S., U.K., Australia, etc.) in a professional and courteous manner.
  • Resolve customer queries, complaints, and requests efficiently while adhering to process guidelines.
  • Provide accurate information and timely updates to customers.
  • Meet and exceed individual and team performance metrics such as quality, productivity, and customer satisfaction scores.
  • Document all customer interactions in CRM or ticketing tools accurately.
  • Collaborate with internal teams to ensure smooth resolution of customer issues.
  • Adhere to company policies, compliance standards, and data protection guidelines.
  • Maintain up-to-date knowledge of products, services, and process changes.

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